Senior Technical Program Manager

Peraton

. Lead delivery and execution of multiple task orders under a large-scale Enterprise IT BPA .

Posted 9/22/2026full-timeUnited StatesSenior💰 $135,000 - $216,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing enterprise IT operations and service delivery, with a strong focus on program management, financial oversight, and customer satisfaction. Proficient in leveraging ITIL practices and ITSM tools to enhance service quality and operational efficiency.

Highest-signal resume keywords

Program ManagementService Desk ManagementITIL PracticesFinancial ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise IT Operations ManagementService Delivery MetricsPerformance ReviewsResource ManagementOperational ReportingTechnical Team ManagementRisk ManagementCorrective Action PlanningBudgetingForecasting

Soft Skills

Excellent Communication SkillsInterpersonal SkillsAbility to Manage Competing Priorities

Tools & Technologies

ServiceNowITSM PlatformsVTC TechnologiesCollaboration ToolsUnified Communications

Certifications & Qualifications

ITIL CertificationPMP CertificationPgMP Certification

Industry Keywords

Enterprise ITContract EnvironmentFederal Government ITCustomer SatisfactionOperational Requirements

Tech Stack

Tools & technologies

ITSMPMPServiceNow

About the role

Key responsibilities & impact

Lead delivery and execution of multiple task orders under a large-scale Enterprise IT BPA
Manage program performance, customer satisfaction, resource management, financial oversight, and successful delivery across a diverse IT services portfolio
Establish and maintain program governance, processes, performance metrics, schedules, and reporting mechanisms
Ensure task orders are delivered on schedule, within budget, and according to contractual requirements and customer expectations
Oversee Task Order Managers, technical leads, Service Desk leadership, and supporting functional teams
Monitor performance, identify risks and dependencies, and develop corrective action plans
Coordinate priorities and resources across task orders
Support task-order proposals, transition activities, staffing plans, and new service implementations
Ensure compliance with contractual, security, quality, and operational requirements
Provide senior-level oversight of Service Desk and ITSM operations, including Tier 1, Tier 2, and Tier 3 support
Monitor Service Desk performance against SLAs, KPIs, OLAs, and customer service objectives
Drive continual service improvement and operational maturity
Review incidents, recurring problems, service availability, customer satisfaction, and operational performance trends
Ensure escalation and resolution processes for critical incidents and service disruptions
Leverage ITIL practices and ITSM tools to improve service quality, efficiency, and customer experience
Serve as senior point of contact for government/enterprise customers and executive stakeholders
Lead program reviews, performance reviews, executive briefings, and status meetings
Translate technical issues and program risks into business impacts and recommendations
Monitor financial performance, labor utilization, funding, burn rates, and task-order profitability
Develop staffing plans and forecast resource requirements across task orders
Coordinate recruiting, onboarding, retention, and workforce transitions
Partner with Contracts, Finance, HR, Recruiting, and Business Development organizations
Establish and monitor program KPIs, SLAs, quality metrics, customer satisfaction measures, and operational indicators
Lead risk, issue, dependency, root-cause analysis, corrective action, quality assurance, and continuous improvement efforts
Maintain program documentation, reports, dashboards, and management artifacts

Requirements

What you’ll need

High School diploma/equivalent and 12 years of experience
Must be a U.S. Citizen
Ability to obtain DOE “Q” clearance
12 years of progressive technical experience, including significant experience managing enterprise IT operations and IT services within a contract environment
5+ years of program management experience, preferably overseeing large task orders, multiple concurrent projects, or complex enterprise IT service delivery programs
Experience managing Service Desk and IT Service Management operations
Hands-on experience with ServiceNow or other enterprise ITSM platforms
Working knowledge of enterprise networking, infrastructure technologies, and network operations
Working knowledge of VTC, collaboration, and unified communications environments
Experience managing technical teams and multiple functional disciplines in an enterprise IT environment
Experience managing customer relationships and stakeholder engagement at program and/or executive level
Experience managing SLAs, KPIs, service delivery metrics, operational reporting, and performance reviews
Strong financial management, staffing, forecasting, budgeting, and resource management skills within a contract or program environment
Experience supporting business development, sales activities, proposal efforts, or service delivery growth initiatives
Strong technical background with ability to engage in technical discussions, assess operational challenges, and oversee technical service delivery and infrastructure operations
Excellent written, verbal, presentation, and interpersonal communication skills
Ability to manage competing priorities, operational requirements, and customer expectations in a complex enterprise environment
Preferred: Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or related field
Preferred: Experience supporting large federal government enterprise IT environments
Preferred: ITIL certification or demonstrated experience applying ITIL/ITSM practices
Preferred: PMP or PgMP certification
Preferred: Experience managing subcontractors and multi-vendor delivery teams

Benefits

Comp & perks

Potential eligibility for overtime
Potential eligibility for shift differential
Potential eligibility for a discretionary bonus
Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law