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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Windows-based system administration, including software installation, configuration, and troubleshooting within a Department of Defense environment. Proficient in managing user accounts and permissions using Active Directory while ensuring compliance with cybersecurity and regulatory requirements.
Highest-signal resume keywords
Windows-Based System AdministrationActive Directory ManagementCompTIA Security+ CertificationDoD Security Requirements KnowledgeSystem Monitoring and Vulnerability Remediation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software InstallationConfiguration ManagementTroubleshootingSystem DocumentationBackup and RecoveryPatch ManagementIncident ResolutionUser Account AdministrationAccess Permissions ManagementIT Troubleshooting
Soft Skills
Communication with StakeholdersCoordination with Technical Teams
Tools & Technologies
Windows Operating SystemsActive DirectoryFile-Share Access ToolsSystem Monitoring ToolsChange Management Tools
Certifications & Qualifications
CompTIA Security+DoD Common Access Card (CAC)
Industry Keywords
Department of DefenseCybersecurity ComplianceRegulated IT SystemsGovernment Audit RequirementsService-Level Requirements
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Provide hands-on administration, maintenance, and technical support for Windows-based systems in a Department of Defense or comparable enterprise environment
- Resolve system incidents, perform software and account administration, maintain technical documentation, and coordinate with users and technical teams
- Install, configure, upgrade, patch, and troubleshoot software, operating systems, and supporting infrastructure
- Manage user accounts, groups, access permissions, and file-share access using Active Directory and related tools
- Investigate, diagnose, and resolve system incidents, service requests, and escalated end-user issues according to procedures and service-level requirements
- Monitor system health, performance, capacity, and availability; identify issues and coordinate corrective actions
- Maintain system documentation, configuration records, standard operating procedures, knowledge articles, and incident-resolution notes
- Support backup, restoration, patching, vulnerability remediation, and change-management activities
- Coordinate with network, cybersecurity, database, application, vendor, and help desk personnel on cross-functional technical issues
- Communicate system status, technical risks, service impacts, and recommended actions to technical and nontechnical stakeholders
- Support validation activities for regulated IT systems, including procedures, documentation, status reporting, and coordination with clients, developers, and operational personnel
- Monitor and support compliance with Government audit, cybersecurity, and regulatory requirements
Requirements
What you’ll need- Bachelor’s degree and 1+ years of relevant experience; or high school diploma and 5+ years of relevant experience in lieu of a bachelor's degree
- Experience with software installation, upgrades, configuration, and troubleshooting
- Experience supporting DoD networks or comparable enterprise environments
- Knowledge of IT troubleshooting, documentation, and system-support practices
- Current CompTIA Security+ certification
- U.S. citizenship required
- Ability to obtain a Secret security clearance
- Ability to obtain a DoD Common Access Card (CAC)
- Knowledge of DoD security requirements
- Experience with Active Directory, Windows file shares, user-account administration, and permissions management
- Knowledge of databases and client database connections
- Knowledge of system monitoring, patch management, backup and recovery, and vulnerability remediation
- Current or recent CAC, issued within the past 90 days
- Active DoD Secret clearance, or an inactive Secret clearance that has been inactive for no more than two years
- Experience supporting regulated IT systems or maintaining compliance-related technical documentation
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account
- Short-term disability
- Long-term disability
- Employee assistance program (EAP)
- Parental leave
- 401(k)
- Paid time off (PTO) for vacation
- Company paid holidays
- Potential overtime eligibility
- Shift differential eligibility
- Discretionary bonus eligibility
