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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring, supporting, and deploying EHR systems, with a strong focus on user experience and operational efficiency. Proficient in cloud infrastructure management and information system solutions, with a commitment to security and compliance.
Highest-signal resume keywords
EHR System ConfigurationVMware Cloud InfrastructureMicrosoft Information Systems AdministrationEClinicalWorks Server AdministrationMySQL Database Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EHR System MaintenanceTroubleshooting Performance IssuesBackup and Recovery OperationsSystem Monitoring ToolsInformation System Network Solutions
Soft Skills
Communication SkillsDocumentation SkillsProject Planning
Tools & Technologies
Microsoft OfficeAzureAWSCerner/Oracle Health MillenniumEClinicalWorks
Certifications & Qualifications
Public Trust Eligibility
Industry Keywords
DHS ICEFederal ImplementationDoDVAUSCG
Tech Stack
Tools & technologiesAWSAzureCloudMS SQL ServerMySQLOracleSQLVMware
About the role
Key responsibilities & impact- Configure, support, and deploy several DHS ICE eHR components
- Deliver on the current O&M support contract and support additional DHS ICE eHR pursuits and follow-on client delivery work
- Serve as Tier 2 technical support
- Maintain and update EHR systems and components, including routine updates and security finding remediations
- Troubleshoot user-related, systemic, and performance issues
- Liaise with vendors to diagnose and correct issues and support maintenance and updates
- Assist with testing and planning tasks
- Provide task-level and investigative support to the program’s Security Engineer
- Improve the end-user experience and daily operational efficiency
- Become a subject matter expert and document standard operating procedures and system changes
- Perform routine backup and recovery operations
- Use system monitoring and automation tools
- Acquire working knowledge of eClinicalWorks server administration and the ICE System Lifecycle Management Process
- Work virtually with the client, team, and COTS vendor representatives
- Support planned deployments and go-lives, including occasional after-hours support
- Support related DHS ICE pursuits and follow-on client delivery work
Requirements
What you’ll need- 5 years with BS/BA; 9 years with a High School diploma
- Minimum of 2 years working with VMware, Azure, or AWS cloud infrastructure
- Minimum of 2 years working with information system network solutions
- Must be a US Citizen
- Ability to obtain a Public Trust
- Advanced use of modern information-gathering resources including search-engines, AI, and vendor documentation
- Communication skills including documentation and intermediate project planning
- Competency with Microsoft Office tools
- Preferred: Minimum of 5 years as a Microsoft information systems administrator
- Preferred: Experience with Cerner/Oracle Health Millennium EHRM solution, particularly a federal implementation with DoD, VA, or USCG
- Preferred: Working knowledge of eClinicalWorks (eCW) Server administration
- Preferred: Experience with MySQL and Microsoft SQL Server Administration including clustering and replication
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account
- Short-term disability
- Long-term disability
- Employee assistance program (EAP)
- Parental leave
- 401(k)
- Paid time off (PTO) for vacation
- Company paid holidays
- Overtime eligibility
- Shift differential eligibility
- Discretionary bonus eligibility
