Technical Enterprise Incident Manager

Peraton

. Lead and coordinate incident bridge calls involving infrastructure, application, network, cloud, security, and vendor teams .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $86,000 - $138,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cloud Incident Management and Operations Engineering, with a strong focus on ITIL Incident and Problem Management processes. Proficient in utilizing monitoring tools like Datadog and ServiceNow to drive service restoration and improve operational efficiency.

Highest-signal resume keywords

Cloud Incident ManagementITIL Incident ManagementDatadog MonitoringServiceNow ITSMAWS Cloud Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementRoot Cause AnalysisTroubleshootingAutomation of Incident WorkflowsMonitoring and ObservabilityCapacity PlanningPerformance OptimizationSLA Compliance MonitoringAnalytical SkillsTechnical Documentation

Soft Skills

Excellent Communication SkillsOrganizational SkillsLeadershipFacilitation SkillsCollaboration

Tools & Technologies

DatadogServiceNowAWSCloudcraftWindows ServersLinux Servers

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

Site Reliability EngineeringNOCProduction SupportFederal ComplianceHealthcare ComplianceFinancial Compliance

Tech Stack

Tools & technologies

AWSAzureCloudDNSFirewallsGoogle Cloud PlatformITSMLinuxServiceNow

About the role

Key responsibilities & impact

Lead and coordinate incident bridge calls involving infrastructure, application, network, cloud, security, and vendor teams
Drive rapid service restoration while maintaining accurate timelines, communications, and executive updates
Prioritize incidents based on business impact and operational risk
Manage escalation procedures and engage leadership when required
Monitor SLA compliance and incident response metrics
Facilitate Post-Incident Reviews and ensure Root Cause Analysis documentation and corrective-action follow-through
Drive automation of incident detection, triage, and response workflows
Maintain structured stakeholder communications during major incidents
Validate runbooks, service dependency maps, and technical documentation
Use log aggregation and APM tools for troubleshooting and incident analysis
Work with application teams to resolve issues and implement root-cause remediations
Develop and enhance monitoring, alerting, and dashboarding capabilities
Analyze trends, KPIs, and operational metrics to identify reliability risks
Support resiliency strategies including redundancy, failover, capacity planning, and performance optimization
Use Datadog for monitoring, alert correlation, dashboards, incident investigation, and performance analysis
Participate in after-hours on-call incident management rotation
Develop and maintain incident management procedures, runbooks, and knowledge articles
Ensure accurate ticket documentation in ServiceNow
Drive continual service improvement aligned with ITIL and SRE best practices
Collaborate with cross-functional teams to improve communication, escalation paths, and workflows
Support audit, compliance, and operational reporting requirements

Requirements

What you’ll need

Must be a U.S. citizen
Ability to obtain and maintain the required Public Trust level clearance
Bachelor's Degree and 5 years of experience, or a High School diploma or equivalent and 9 years of experience
5+ years of experience in Cloud Incident Management, Operations Engineering, NOC, SRE, Application or Production Support environments
Experience leading enterprise Major Incident response efforts in a 24x7 operational environment
Strong understanding of ITIL Incident and Problem Management processes
3+ years of experience working with AWS cloud services
Experience with monitoring and observability platforms such as Datadog, Cloudcraft, or similar
Experience using ServiceNow or similar ITSM platforms
Strong analytical, troubleshooting, and organizational skills
Excellent written and verbal communication skills with ability to facilitate meetings and brief technical teams and executive leadership
Preferred: Experience in a Site Reliability Engineering (SRE) or Cloud Platform DevOps environment
Preferred: Experience supporting federal, healthcare, financial, or other highly regulated environments
Preferred: Hands-on experience with Windows/Linux Servers, networking concepts, cloud platforms (AWS, Azure, or GCP), load balancers, proxies, DNS, and firewalls

Benefits

Comp & perks

Potential eligibility for overtime
Shift differential may be available
Discretionary bonus may be available