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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading complex federal enterprise IT programs, with a strong focus on customer satisfaction, service delivery, and financial performance. Capable of managing geographically dispersed teams and subcontractors while ensuring effective communication and operational excellence.
Highest-signal resume keywords
Enterprise IT Program LeadershipFinancial Management and BudgetingTeam Building and Leadership DevelopmentContract Management and Service DeliveryITIL 4 Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Identity ServicesNetwork OperationsTelecommunications EngineeringOperational AnalyticsAutomation ImplementationService Level ManagementRisk ManagementCorrective Action PlanningTransition ManagementProgram Execution
Soft Skills
Executive CommunicationRelationship BuildingDecision MakingProblem SolvingStakeholder Engagement
Certifications & Qualifications
ITIL 4 CertificationPMP Certification
Industry Keywords
Department of State ExperienceFederal ProgramsSubcontractor ManagementGeographically Dispersed TeamsMission-Critical Operations
Tech Stack
Tools & technologiesITSMPMP
About the role
Key responsibilities & impact- Lead complex enterprise IT services supporting the Department of State’s global diplomatic mission
- Support pursuit and readiness activities before award
- Lead execution of assigned task orders after award alongside Peraton’s IDIQ leadership
- Own program execution across technical delivery, people, financial performance, subcontractor accountability, and customer priorities
- Build productive relationships with government leaders and operational stakeholders
- Manage cost, schedule, staffing, quality, contractual deliverables, service levels, and corrective actions
- Recruit and retain delivery team leaders and technical professionals
- Lead integrated prime and subcontractor teams
- Manage budgets, forecasts, staffing plans, labor mix, and subcontractor expenditures
- Plan and execute transitions, including staffing, knowledge transfer, access, operational acceptance, and service continuity
- Establish incident escalation, recovery coordination, root-cause analysis, and preventive action
- Partner with architects and technical leads on modernization using automation, analytics, and appropriate AI capabilities
- Manage contracts, changing requirements, scope, delivery impacts, and cost impacts
- Contribute to staffing, transition, governance, and delivery approaches for pursuits
- Participate in customer discussions, proposal development, rehearsals, and oral presentations
- Lead enterprise network and telecommunications planning, engineering, deployment, modernization, operations, monitoring, capacity management, and service restoration
- Coordinate service dependencies across organizations and providers while maintaining mission-critical operations
- Be available occasionally outside normal business hours, including evenings, weekends, and holidays, for critical escalations, incident response, and service restoration
Requirements
What you’ll need- 16 years of experience
- U.S. Citizenship required
- Ability to obtain and maintain a Top Secret clearance
- Demonstrated success leading large, complex federal enterprise IT programs with direct accountability for customer satisfaction, service delivery, staffing, and financial performance
- Experience managing geographically dispersed teams and multiple subcontractors in an operationally demanding environment
- Record of successfully transitioning, stabilizing, or improving enterprise IT services
- Strong working knowledge of enterprise identity services and/or network and telecommunications operations
- Experience managing contractual deliverables, service levels, risks, corrective actions, and changes in scope
- Financial fluency, including budgets, estimates to complete, forecasts, labor planning, and subcontractor management
- Executive communication skills
- Ability to build teams, develop leaders, and make timely personnel and delivery decisions
- Ability to meet citizenship, clearance, suitability, travel, and work-location requirements established for the assigned task order
- ITIL 4 certification required or ability to obtain certification within 90 days
- Active Top Secret clearance preferred
- Department of State experience preferred
- Experience leading comparable federal programs as the prime contractor’s Program Manager preferred
- Current PMP certification and relevant IT service management credentials preferred
- Experience with enterprise identity modernization, resilient networks, operational analytics, and responsible use of automation preferred
- Experience contributing to competitive proposals and delivering compelling oral presentations preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account
- Short-term disability
- Long-term disability
- Employee assistance program (EAP)
- Parental leave
- 401(k)
- Paid time off (PTO) for vacation
- Company-paid holidays
- Overtime eligibility
- Shift differential eligibility
- Discretionary bonus eligibility
