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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing Tier I and II technical support for software, hardware, and network issues, with a strong focus on problem diagnosis and user guidance. Capable of collaborating with technical teams and maintaining accurate network documentation.
Highest-signal resume keywords
Tier I And II Technical SupportProblem DiagnosisCustomer SolutionsPublic Trust ClearanceNetwork Software Programming
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportProblem SolvingUser GuidanceNetwork Diagram MaintenancePC Software ProgrammingPBX ProgrammingAutomated Information SystemsTechnical ResearchInformation Request FulfillmentStep-By-Step Solutions
Soft Skills
Analytical SkillsCommunication Skills
Certifications & Qualifications
Public Trust Clearance
Industry Keywords
End-User SupportNetwork ProblemsHardware ProblemsSoftware ProblemsTechnical Research
About the role
Key responsibilities & impact- Provide Tier I and II technical support for software, hardware, and network problems
- Diagnose problems and guide users through step-by-step solutions
- Resolve first- and second-tier technical support issues for end-users
- Use automated information systems to analyze routine situations
- Review, sort, code, and potentially prioritize incoming computer-generated and verbal requests
- Resolve problems or escalate them to senior technical support as necessary
- Fulfill user requests for information and training on available databases
- Conduct technical research supporting information requests related to ongoing programs and proposal efforts
- Maintain network diagrams and circuit records
- Instruct users in the use of PCs and networks
- Perform basic PC, PBX, and network software programming as needed
- Collaborate with network services, software engineering, and applications development teams to restore services and identify or correct core problems
Requirements
What you’ll need- High school diploma with 0 years of experience
- High School level reading, writing, and analytical skills
- Must be a U.S. Citizen
- Able to obtain Public Trust Clearance
- Experience with problem solving
- Experience with customer solutions
- Experience providing Tier I and II technical software, hardware, and network problem resolution
- Ability to perform problem diagnosis and guide users through step-by-step solutions
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health savings account
- Short-term disability
- Long-term disability
- Employee Assistance Program (EAP)
- Parental leave
- 401(k)
- Paid time off (PTO) for vacation
- Company-paid holidays
- Potential overtime
- Shift differential
- Discretionary bonus