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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in operational support for Windows Server and VMware environments, including hands-on expertise in PowerShell scripting for automation and systems management. Proficient in maintaining virtualization infrastructure and ensuring compliance with regulatory standards.
Highest-signal resume keywords
Windows Server Operating SystemsVMware vSpherePowerShell ScriptingMicrosoft Endpoint Configuration Manager (MECM)ServiceNow
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational SupportVirtualization Infrastructure MaintenanceSystems ManagementAutomationTroubleshooting
Soft Skills
Strong Communication SkillsProfessional Collaboration
Tools & Technologies
VMware vRealize SuiteVRealize OperationsSolarWindsSplunk
Certifications & Qualifications
Microsoft Certified: Windows ServerVMware Certified Professional (VCP)AWS/Azure AdministratorCompTIA Security+
Industry Keywords
FISMANIST 800-53STIGsFedRAMP ComplianceFederal Industry Experience
Tech Stack
Tools & technologiesAWSAzureCloudServiceNowSplunkVMware
About the role
Key responsibilities & impact- Provide operational support for the customer enterprise environment
- Provide daily operational and project support for the customer Windows server and VMware environment
- Maintain virtualization infrastructure, including provisioning, installation, configuration, operation, and automation
- Maintain systems, hardware, software, and related infrastructure
- Create and maintain technical documentation for supported systems
- Perform regularly scheduled hardware and software maintenance, patching, and upgrades to maintain environment stability
- Ensure compliance of assigned hardware, equipment, and configurations
- Evaluate, recommend, and implement changes to existing and new technologies aligned with organizational strategic and tactical plans
- Participate in a 24/7 on-call schedule while working 8–5 ET
Requirements
What you’ll need- 5 years of experience with BS/BA or 9 years with a high school diploma
- 5 years of hands-on experience supporting physical, virtual (VMware), and cloud (public, hybrid) compute environments
- Experience providing operational support using Microsoft Endpoint Configuration Manager (MECM) and VMware vSphere
- Hands-on experience with Windows Server Operating Systems
- Demonstrated experience using VMware vSphere, Windows OS, and VMware vRealize Suite
- Strong cross-functional troubleshooting skills
- Strong communication skills and professional collaboration with customers and other service providers
- 5 years of hands-on PowerShell scripting experience, including automation of administrative tasks, infrastructure provisioning, and systems management in Windows and VMware environments
- Experience using ServiceNow or other ticketing systems
- Must be a US Citizen
- Must be able to obtain and maintain the required agency clearance
- Preferred: work experience with storage, network technologies, connectivity, protocols, and security
- Preferred: experience in a federal or regulated industry environment, with familiarity with FISMA, NIST 800-53, STIGs, or FedRAMP compliance frameworks
- Preferred: experience with infrastructure monitoring and alerting tools such as vRealize Operations, SolarWinds, or Splunk
- Preferred: relevant certifications such as Microsoft Certified: Windows Server, VMware Certified Professional (VCP), AWS/Azure Administrator, or CompTIA Security+
- Preferred: mature professional, highly motivated, self-starter with clear verbal and written communication skills
Benefits
Comp & perks- Potential eligibility for overtime
- Potential eligibility for shift differential
- Potential eligibility for a discretionary bonus
- Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law
