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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities across hardware, software, and network issues, with expertise in Microsoft 365, Azure, and cyber security operations. Proven ability to manage user onboarding, maintain IT assets, and support a distributed workforce in the mining or construction industry.
Highest-signal resume keywords
Microsoft 365 AdministrationAzure FundamentalsCyber Security OperationsNetworking KnowledgeTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportSystems AdministrationEndpoint ProtectionPatch ManagementIdentity/Access ManagementFirewallsVPNWi-FiDevice ProvisioningSecurity Monitoring
Soft Skills
Excellent Communication SkillsProblem-Solving Skills
Tools & Technologies
Microsoft TeamsSharePointExchange OnlineEntra IDDarktrace
Certifications & Qualifications
Microsoft CertificationFortinet NSECompTIA Security+
Industry Keywords
MiningDrillingConstructionField-Based WorkforceRemote Support
Tech Stack
Tools & technologiesAzureCyber SecurityFirewallsSwitching
About the role
Key responsibilities & impact- Provide responsive technical support across hardware, software, network and account issues
- Support laptops, desktops, mobile devices, printers, meeting room technology and other end-user equipment
- Manage user onboarding and offboarding, including Microsoft 365, Entra ID, device provisioning and access
- Administer and maintain Microsoft 365, Azure, Teams, SharePoint and Exchange Online
- Support network infrastructure including firewalls, switching, Wi-Fi, VPN and remote site connectivity
- Provide IT support to drill rigs and regional depots, including remote and occasional on-site support
- Support field technology such as telematics, cameras and connectivity equipment
- Assist with cyber security operations including endpoint protection, patch management, vulnerability remediation and identity/access management
- Monitor and triage security alerts, escalating incidents where required
- Maintain IT assets, software licensing, documentation and troubleshooting procedures
- Work with internal teams and external vendors to resolve issues and improve IT processes
- Travel to regional and remote sites when required
- Work closely with the IT Manager and wider IT team as an individual contributor
Requirements
What you’ll need- 3–4 years’ experience in IT Support, Systems Administration or a similar role
- A qualification in IT or a relevant field will be highly regarded
- Relevant certifications (e.g. Microsoft, Fortinet NSE, CompTIA Security+ or similar)
- Strong hands-on experience with Microsoft 365, Entra ID, Windows Server and Azure fundamentals
- Exposure to SIEM/NDR tooling (e.g. Darktrace) or security monitoring
- Solid networking knowledge, including firewalls, switching, Wi-Fi, VPN and remote connectivity
- Understanding of cyber security fundamentals including endpoint protection, patching and identity/access management
- Strong troubleshooting and problem-solving skills
- Excellent communication skills and ability to explain technical issues in plain language
- Current Australian driver's licence
- Willingness to travel to regional and remote sites
- Australian citizenship or Permanent Residency
- Experience supporting a distributed or field-based workforce, particularly within mining, drilling, construction or a similar industry, will be highly regarded
Benefits
Comp & perks- Full-time permanent employment
- Supportive IT function
- Opportunity to work across IT support, infrastructure, cloud systems, networking and cyber security
- Exposure to the technology requirements of a national drilling operation