Continuous Improvement Leader, Business Processes – SAP

Perfetti Van Melle

. Lead stabilization, adoption and continuous improvement across the USA organization following the global SAP S/4HANA business transformation .

Posted 10/30/2026full-timeErlanger • Kentucky • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading continuous improvement initiatives using Lean, Kaizen, and Six Sigma methodologies, with a strong focus on SAP S/4HANA process ownership and stakeholder management. Capable of driving operational excellence through effective training, governance, and performance monitoring.

Highest-signal resume keywords

SAP S/4HANA Process OwnershipLean Six Sigma Green Belt CertificationContinuous Improvement InitiativesStakeholder ManagementProcess Metrics Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LeanKaizenSix SigmaSAP ECCProcess MiningProcess Performance MonitoringKPI ManagementTraining DevelopmentGovernance ManagementProcess Improvement

Soft Skills

Analytical Problem-SolvingClear CommunicationStakeholder EngagementTeam LeadershipPragmatic Prioritization

Tools & Technologies

SignavioData SourcesAutomation ToolsKnowledge Management SystemsSOP Development Tools

Certifications & Qualifications

Lean Six Sigma Green Belt

Industry Keywords

OperationsSupply ChainBusiness ProcessProcess OwnerKey UserCross-Functional NetworksCapacity ManagementProcess Health KPIsAdoption ManagementExecutive Committee Engagement

About the role

Key responsibilities & impact

Lead stabilization, adoption and continuous improvement across the USA organization following the global SAP S/4HANA business transformation
Build and lead the local Key User and SME community across functional areas, including primary, backup and successor coverage
Partner with leadership and HR to protect SME capacity, flag overload and retention risk, and recognize SME contributions
Monitor process performance and adherence using Signavio and other data sources
Quantify and correct local execution drift from standard end-to-end processes
Agree on improvement priorities with local management and manage them to process health KPIs and business outcomes
Drive improvements involving policies, ways of working, handoffs, SOPs, quick reference guides, KPI and performance reviews, knowledge management, role design and organization structure
Embed PVM good practices and close adoption gaps using Lean, Kaizen and structured problem-solving methods
Partner with Global Business Process and IT teams to increase automation and coordinate priority improvements
Propose template enhancements through the appropriate governance
Bring proven improvements from Europe and other regions and share North America learnings globally
Identify capability gaps and address them through Key User onboarding, training, SOPs and accessible materials with HR
Run monthly governance with leadership on priorities, capacity, dependencies, benefits and adoption
Escalate issues to the executive committee when needed

Requirements

What you’ll need

7+ years of experience in operations, supply chain or business process roles
5+ years leading continuous improvement initiatives (Lean, Kaizen, Six Sigma or equivalent) in a business or operations setting
3+ years working in SAP ECC or S/4HANA (S/4HANA preferred) as a process owner, Key User or process lead
Process knowledge in at least one of Supply Chain, Warehousing, Finance or Order to Cash
2+ years leading teams or cross-functional networks, including Key User or SME communities
Experience closing capability gaps through training
Lean Six Sigma Green Belt certification
Experience using process metrics or process mining tools (Signavio or similar)
Experience driving adoption and change beyond the system, such as SOPs, ways of working and KPI management
Strong stakeholder management across business, process and IT teams, including at the executive level
Analytical and pragmatic approach to prioritization and problem-solving
Clear, credible communication focused on outcomes and adoption

Benefits

Comp & perks

PTO package including vacation, wellness, personal, and pay it forward time off
13 paid holidays
401k with Company Match up to 8%
Annual Bonus potential and merit-based increases
Comprehensive Health Insurance
Annual well-being subsidy
20 weeks Maternity & 12 weeks Paternity leave options
Sam's Club or Costco annual membership reimbursement
Tuition-Free College Program or Free Continued Education (BA, Masters, etc.)
Modest monthly candy allotment (Airheads, Airheads Xtremes, and Mentos)