IT Support Specialist, Hybrid

Perinova

. Provide first-line support in client management (Office 365, Microsoft 365, Azure AD, etc.) .

Posted 9/18/2026full-timeMunich • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and client management, particularly with Office 365, Microsoft 365, and Azure AD. Proficient in using ticketing systems like Jira and ServiceNow while providing excellent customer service and support.

Highest-signal resume keywords

IT SupportOffice 365Microsoft 365Ticketing SystemsGerman Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportClient ManagementIncident AnalysisHardware InstallationSoftware Configuration

Soft Skills

Communication SkillsTeam OrientationAnalytical SkillsIndependence

Tools & Technologies

Azure ADJiraServiceNowHelpline

Certifications & Qualifications

Vocational Training as IT Specialist

Industry Keywords

First Level SupportCustomer SupportUser HelpdeskModern WorkplaceTravel Willingness

Tech Stack

Tools & technologies

AzureServiceNow

About the role

Key responsibilities & impact

Provide first-line support in client management (Office 365, Microsoft 365, Azure AD, etc.)
Administer and support clients and users
Provide direct support to end users at the service desk at customer sites in the Munich area
Work with a ticketing system and document activities in the ticketing system
Install and configure hardware and software components
Analyze and resolve incidents

Requirements

What you’ll need

Successfully completed vocational training as an IT specialist (m/f/d), or career changer (m/f/d) with relevant experience and motivation
Practical experience in IT support (first level), customer support, telephone support, or user helpdesk environments
Interest in the Modern Workplace, Office 365, Microsoft 365, Teams, and Azure
Proficiency in using and documenting tickets in systems such as Jira, ServiceNow, or Helpline
Good written and spoken German
Good English skills preferred
Strong technical and analytical skills
Excellent communication skills and a strong team orientation
Ability to work independently
Willingness to travel between locations

Benefits

Comp & perks

Attractive fixed salary plus performance-based bonuses
Modern working environment and digital tools
Comprehensive onboarding and ongoing professional development
Flat hierarchies and an open, collaborative working environment
Company health insurance offering various additional benefits
Company pension plan
Corporate fitness program (EGYM Wellpass) with access to more than 6,000 gyms, swimming pools, climbing centers, and online courses
Company bike leasing (JobRad), including up to two bicycles or e-bikes
Corporate benefits with discounts from well-known brands