Customer Service Engineer

PerkinElmer

. Perform field service, including repairs, preventative maintenance, qualifications, and installation and validation of instrumentation and accessories .

Posted 9/24/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in field service operations, including repairs, preventative maintenance, and user training for instrumentation. Proficient in maintaining compliance with quality management systems and managing service documentation while promoting and selling scientific instruments and service products.

Highest-signal resume keywords

Field Service OperationsInstrumentation Repair and MaintenanceCustomer Support and TrainingGMP ComplianceAnalytical Techniques Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field ServicePreventative MaintenanceInstrumentation InstallationService Documentation ManagementAnalytical TechniquesMaterial CharacterizationFTIRUV/VisAAICP-MS

Soft Skills

People ManagementMotivational Skills

Tools & Technologies

Calibration ToolsTest Equipment

Certifications & Qualifications

HND in Electronic EngineeringFull Driving License

Industry Keywords

Scientific EnvironmentCustomer ServiceGMP EnvironmentsQuality Management SystemService Products

About the role

Key responsibilities & impact

Perform field service, including repairs, preventative maintenance, qualifications, and installation and validation of instrumentation and accessories
Provide onsite user training on defined product groups
Organize monthly routine maintenance
Perform service on behalf of PerkinElmer overseas offices when requested
Maintain current service documentation, manuals, safety materials, and procedures in accordance with the Quality Management System
Align working practices with department performance targets and demonstrate compliance with team targets
Maintain service spares and inventory records, reporting and resolving anomalies
Ensure tools and test equipment are adequate and calibrated as required
Submit service documentation, reports, timesheets, expense claims, and vehicle log sheets weekly or as required
Promote and sell instruments, service products, consumables, and service contracts
Support Material Characterization products, including FTIR, UV/Vis, and Thermal Analysis, and the Inorganic portfolio, including AA, ICP-OES, and ICP-MS
Maintain a high-standard professional image and demonstrate the value of customer support as a company ambassador

Requirements

What you’ll need

HND or equivalent in Electronic Engineering, Science, Biotechnology or similar discipline
Full Driving License
5 years experience in a Scientific or Customer Service Environment
Experience of working in GMP environments preferred
Understanding of analytical techniques, applications and instrumentation a benefit
Excellent people management and motivational skills
Willingness to work field-based across North England and the Midlands, with occasional travel across the UK, Ireland and Mainland Europe

Benefits

Comp & perks

Full product training will be given