Customer Service Engineer, Senior Customer Support Engineer

PerkinElmer

. Service instruments at customer sites within the assigned geographic area .

Posted 10/23/2026full-timeVillepinte • FranceSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates technical expertise in servicing laboratory instruments, including proficiency with chromatography products and materials characterization techniques. Capable of delivering training, managing customer relationships, and adhering to quality and safety protocols.

Highest-signal resume keywords

Chromatography Product Portfolio ProficiencyTechnical Training DeliveryField-Based Role ExperienceLow-Voltage Electrical Work AuthorizationDegree in Scientific Field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instrument MaintenanceTroubleshootingOptimizationDocumentationQuality ProtocolsSoftware MaintenanceHardware MaintenanceMaterials CharacterizationSpectroscopic AnalysisInorganic Analysis

Soft Skills

Customer Relationship SkillsOrganizational SkillsInstructional SkillsSelf-DirectedTeam-Oriented

Tools & Technologies

MS OfficeLaboratory EquipmentService Reporting ToolsInventory Management Systems

Certifications & Qualifications

Low-Voltage Electrical Work AuthorizationValid Category B Driver's License

Industry Keywords

Field ServiceLaboratory InstrumentsQuality RequirementsService InterventionsTechnical TrainingScientific Field Education

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Service instruments at customer sites within the assigned geographic area
Install, optimize, maintain, troubleshoot, and qualify instruments
Share best practices for proper instrument use with users
Plan activities according to priorities and communicate the schedule to management
Perform hardware and software maintenance and updates
Apply maintenance and qualification protocols
Document every service intervention in accordance with quality requirements
Inform customers when the intervention is complete and provide the service report
Escalate incidents in accordance with established processes
Manage the inventory of equipment and materials required for service interventions
Verify that tools comply with requirements before interventions
Deliver internal and external technical training
Promote PerkinElmer, its products, services, and consumables
Organize weekly travel and optimize schedules and time spent at customer sites
Identify bottlenecks for support teams
Perform interventions in line with quality, cost, and delivery objectives
Communicate regularly with customers regarding the progress of interventions
Suggest improvements to procedures

Requirements

What you’ll need

Previous experience in a field-based role
Technical expertise with equipment commonly used in laboratories
Proficiency with the chromatography product portfolio required
Knowledge of materials characterization and spectroscopic and inorganic analysis techniques preferred
Experience delivering training
Professional proficiency in written and spoken English
Intermediate proficiency in MS Office
Low-voltage electrical work authorization in accordance with C18-510: BR TBT and BT, or willingness to complete the required training
Degree or equivalent level of education (Bac+2 to Bac+5) in a scientific field: chemistry, physical measurements, materials science, physics, or electronics
Valid Category B driver's license required for daily travel
Self-directed and autonomous
Team-oriented
Strong instructional skills
Excellent customer relationship skills
Interest in new technologies and IT trends
Strong organizational skills
Rigor and attention to detail
Meticulousness

Benefits

Comp & perks

Company car
Company health insurance
Profit-sharing scheme
RTT days (reduced working time days)
Technical training provided where necessary for certain skills
Management support as needed