Field Service Engineer – Remote Field MN/WI

PerkinElmer

. Maintain a high standard of professional customer support and act as the company’s face to customers .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $58,760 - $77,360 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in maintaining and repairing laboratory instrumentation while ensuring compliance with safety and operational standards. Possesses strong customer service skills and technical problem-solving abilities to effectively support clients and manage service operations.

Highest-signal resume keywords

Laboratory Instrumentation MaintenanceTechnical Problem-SolvingCustomer Service ExcellenceMicrosoft Office ProficiencyVendor-Issued Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instrumentation RepairPreventive MaintenanceTechnical DocumentationAnalytical Equipment KnowledgeService Contract Management

Soft Skills

Interpersonal CommunicationAttention to DetailTeam CollaborationTime ManagementActive Listening

Tools & Technologies

Microsoft 365Service-System SoftwareLaboratory EquipmentTelecommunications EquipmentOffice Machinery

Certifications & Qualifications

Vendor-Issued CertificationMedical ClearanceRespiratory Protection Training

Industry Keywords

Laboratory Safety PracticesHazardous Waste ManagementOperational ComplianceTechnical BulletinsControlled Environments

About the role

Key responsibilities & impact

Maintain a high standard of professional customer support and act as the company’s face to customers
Install, maintain, validate, and repair PerkinElmer and/or multivendor instrumentation at customer sites
Drive toward zero service recalls
Complete assigned preventive maintenance calls within prescribed time frames and performance standards
Provide scheduled preventive maintenance, remedial maintenance, and warranty services
Apply installation, warranty, and service contract provisions and provide accurate billing information
Refer customer questions to appropriate employees and obtain product information
Maintain electronic and repair documentation for dispatch, inventory, and service support
Upload and download required data to maintain service-system integrity
Manage assigned company assets, including computers, tools, test equipment, telecommunications equipment, and service-parts inventory
Manage inventory levels and maintain appropriate records
Develop technical and soft skills and pursue higher-level certification through company-sponsored training and development
Complete administrative tasks including time reporting and assigned training
Maintain health, safety, security, environmental, and operational compliance

Requirements

What you’ll need

Excellent interpersonal, written, and verbal communication skills
Technical problem-solving skills and attention to detail
Excellent customer service skills and ability to listen to and interpret client requests
Aptitude for technical and practical matters
MS Office skills: Outlook, PowerPoint, Word
Strong interpersonal skills and ability to work as a team player with a customer satisfaction focus
Ability to follow written and verbal directions and understand technical bulletins and service manuals
Ability to work under time constraints and maintain alertness and concentration
Ability to work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Bachelor's degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience, plus 2+ years of experience troubleshooting, repairing, and providing qualification services in a laboratory setting; OR associate degree in a listed field or related military experience, plus 4+ years of such experience
Experience using Microsoft 365 preferred
Detailed knowledge of analytical equipment, laboratory environments, and/or instrument control software preferred
Ability to travel by air, vehicle, and/or other transportation as business requires
Valid driver's license required and safe motor vehicle operation
Vendor-issued certification on relevant laboratory equipment preferred
Knowledge of laboratory safety practices preferred
Ability to work in laboratories and controlled environments requiring personal protective equipment
Ability to remain stationary more than 25% of the time
Ability to move between labs, corridors, rooms, and buildings onsite
Ability to bend, squat, stretch, reach, and operate instruments, objects, tools, or controls
Ability to occasionally lift up to 25 pounds, with potential occasional lifting up to 50 pounds
Required close-range, distance, color, peripheral, and depth vision and ability to adjust focus
Ability to operate computers and office machinery
Ability to handle hazardous waste according to local, state, and federal regulations
Ability to complete Medical Clearance, Respiratory Protection Training, and Fit Testing if required to wear a respirator