Service Admin Specialist

PerkinElmer

. Administer end-to-end service operations across Oceania .

Posted 10/8/2026full-timeRemote • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing service operations, customer relationship management, and procurement processes while ensuring compliance with industry regulations. Proficient in utilizing ServiceMax and SAP for effective data management and customer service support.

Highest-signal resume keywords

ServiceMax ManagementSAP ProficiencyCustomer Relationship ManagementProcurement Process CoordinationTechnical Customer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceMaxSAPCustomer Relationship Management SoftwareProcurement PlatformsContract ManagementInvoice ProcessingData ManagementSafety Data SheetsPurchase Order GenerationRegulatory Registration

Soft Skills

Relationship BuildingOrganizational SkillsTeam CollaborationEffective CommunicationCustomer Service Orientation

Tools & Technologies

AribaSFDCCustomer Procurement Systems

Certifications & Qualifications

Relevant Tertiary Qualification

Industry Keywords

Service OperationsTechnical IndustryCustomer Service ExpectationsImport PermitsRegulatory Compliance

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Administer end-to-end service operations across Oceania
Log, assign, reassign, and manage service requests and work orders in ServiceMax
Serve as initial customer contact via phone and email
Convert approved estimates into work orders and invoice completed work
Manage customer and supplier procurement platforms, including Ariba
Prepare, manage, and follow up on customer quotations
Maintain contract pricing, sales agreements, instrument records, and asset data in SAP and ServiceMax
Coordinate equipment logistics, demonstrations, returns, credits, parts procurement, shipments, and customs documentation
Provide Safety Data Sheets and related customer documentation
Coordinate supplier onboarding and customer procurement-system setup
Manage customer master data and product/part-number records
Establish supplier credit accounts and generate purchase orders
Coordinate proforma invoices and support customer prepayment transactions
Provide backup support for Contract Sales, Consumables Sales, and Contract Administration
Support consignment inventory stocktakes, reconciliation, and billing
Perform administrative support for import permits and regulatory registrations, including AICIS and Poisons Permits
Assist Accounts Receivable with overdue payment collection
Manage the Oceania customer service inbox and route enquiries and orders to appropriate teams

Requirements

What you’ll need

Relevant tertiary qualification or equivalent experience
Customer facing experience in a technical based industry
Strong relationship building skills
Strong organizational skills
Experience working with customer relationship management software systems; SFDC and ServiceMax an advantage
Trained or capable of being trained in use of SAP
High level of computer literacy
Ability to work effectively within a team and as an individual
Sound knowledge of industry expectations and customer service
Experience working in a similar role with a service team highly welcome