Customer Service Agent, Japanese

Personalbüro U. Herrmann

. Assist clients with opening and maintaining trading accounts .

Posted 11/11/2026contractRemote • JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and account management, with strong proficiency in CRM systems and technical troubleshooting for trading platforms. Fluent in both Japanese and English, capable of effectively communicating and educating clients on products and services.

Highest-signal resume keywords

Fluent JapaneseFluent English (Minimum B2)Customer Support Tools ExperienceCRM Systems ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsAbility to Work IndependentlyAbility to Work Under PressureTeam CollaborationCustomer Satisfaction Focus

Tools & Technologies

MS Office ApplicationsMetaTrader PlatformEmail Platforms

Industry Keywords

Trading AccountsCustomer EnquiriesTechnical Issues ResolutionCampaign TranslationsEvent Coordination

About the role

Key responsibilities & impact

Assist clients with opening and maintaining trading accounts
Respond to customer enquiries via email, phone and internal support channels
Handle welcome calls and client follow-ups to ensure high customer satisfaction
Provide information about the company's trading platforms and services
Resolve back-office and account-related enquiries
Support clients with technical issues, including MetaTrader platform troubleshooting
Handle customer complaints professionally and ensure timely resolution
Liaise with internal departments to resolve customer issues efficiently
Escalate complex cases to the relevant teams when required
Support marketing activities, including campaign translations and event coordination when needed
Educate clients on products and platform functionality where appropriate
Contribute ideas to improve customer experience and support business growth

Requirements

What you’ll need

Native or fluent Japanese (written and spoken)
Fluent English (minimum B2)
University or College degree
Strong communication and interpersonal skills
Proficiency with MS Office applications
Comfortable using CRM systems, email platforms and computer applications
Ability to work independently and within a team
Ability to work under pressure and meet deadlines
Experience working with CRM systems and customer support tools
Must be based in Japan after 3 months training in Cyprus

Benefits

Comp & perks

Remuneration according to qualifications and experience
Opportunity to work with an international FX/CFD brokerage
Dynamic and multicultural working environment
Opportunities for professional learning and growth
And many others!