Customer Service Agent, Japanese

Personalbüro U. Herrmann

. Deliver excellent customer service through phone, email and messaging channels .

Posted 11/6/2026full-timeRemote • MalaysiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication in English and Japanese, while maintaining attention to detail and operational efficiency in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsVerbal And Written Communication SkillsBilingual In English And JapaneseProfessional Telephone EtiquetteAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPatienceConsistencyIntegrity

Industry Keywords

Customer-Facing RolePartner-Facing RoleOperational EfficiencySelf-Service InitiativesAdministrative Duties

About the role

Key responsibilities & impact

Deliver excellent customer service through phone, email and messaging channels
Support customers with enquiries related to hotels, flights, activities and other travel products
Handle a high volume of customer and partner enquiries
Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries
Identify opportunities to improve customer service through self-service initiatives and process improvements
Provide feedback and contribute to initiatives that improve operational efficiency
Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching
Perform office-based administrative duties whenever required
Work collaboratively with the wider team to contribute to the overall customer experience

Requirements

What you’ll need

Excellent spoken and written English and Japanese
At least 1 year of experience in a customer-facing or partner-facing role
Strong customer service skills, including attentiveness, empathy, patience and consistency
Excellent verbal and written communication skills
Professional telephone etiquette
Excellent attention to detail
Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements
High degree of integrity and ability to handle confidential information
Ability to work effectively in a fast-paced environment

Benefits

Comp & perks

Remote work model
Full-time employment