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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on clear communication and empathy while guiding candidates through the enrollment process in postgraduate education. Detail-oriented and organized, capable of managing candidate profiles and providing accurate information about course offerings and requirements.
Highest-signal resume keywords
Customer Service ExperienceClear CommunicationDetail-OrientedOrganizational SkillsEducation Sector Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enrollment Process GuidanceInterview SchedulingDocument ManagementCourse Offering Presentation
Soft Skills
EmpathyProactivity
Tools & Technologies
Laptop or Desktop ComputerWebcamWired Internet ConnectionHeadset
Certifications & Qualifications
High School Diploma
Industry Keywords
Postgraduate CoursesOmnichannel Customer ServiceEducation Sector
About the role
Key responsibilities & impact- Assist candidates interested in postgraduate courses.
- Present course offerings.
- Schedule interviews.
- Update recommendations based on the candidate’s profile.
- Answer questions about required documents, fees, curricula, class start dates, and course formats.
- Provide omnichannel customer service.
- Present information about and the key differentiators of the educational institution.
- Guide candidates through the enrollment process.
Requirements
What you’ll need- Minimum experience in customer service
- Clear communication, empathy, and proactivity
- Detail-oriented, organized, and responsible
- Required home-office equipment: laptop or desktop computer with webcam
- Wired internet connection (required)
- Headset
- Suitable work environment
- High school diploma
- Preferred: Currently pursuing or completed higher education
- Preferred: Experience in the education sector
- 1 to 3 years of professional experience
Benefits
Comp & perks- Meal voucher
- Home office allowance
- TotalPass (up to 3 dependents)
- Health insurance after 90 days of employment
- Dental insurance after 90 days of employment
- Health and wellness benefits
- Pet benefit