IT Operations Associate

Personified

. Support and implement onboarding, offboarding, and tech procurement processes for 50 to 60 clients .

Posted 11/4/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding, offboarding, and tech procurement processes while maintaining comprehensive documentation for IT operations. Excels in client communication and customer service, ensuring effective collaboration across IT, Operations, and HR.

Highest-signal resume keywords

Customer-Facing ExperienceIT Operations DocumentationProcess ImprovementCustomer Service SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Highly OrganizedDetail-OrientedResponsiveSelf-StarterTeam Player

Tools & Technologies

EmailSlackTicketing System

Industry Keywords

OnboardingOffboardingTech ProcurementIT OperationsClient Data Security Training

About the role

Key responsibilities & impact

Support and implement onboarding, offboarding, and tech procurement processes for 50 to 60 clients
Maintain documentation for IT operations procedures and policies, including an IT Operations Playbook for each client
Improve existing IT operations systems and workflows
Work with client points of contact to ensure clear communication and effective processes across IT, Operations, and HR
Respond to IT operations support request tickets via email, Slack, and ticketing system
Document client requests, track progress to completion, identify chronic problem areas, and ensure high customer service
Process administrative IT requests related to onboarding, offboarding, and tech procurement
Co-facilitate client data security training alongside Personified staff
Perform other duties as needed
Report to the IT Operations Manager

Requirements

What you’ll need

2+ years of experience in a customer-facing role
Proven track record of providing great customer experiences
Highly organized, responsive, and detail-oriented
Comfortable interacting with clients and their staff through email, Slack, and virtual meetings
Self-starter and team player
Ability to pick up new systems and technical concepts quickly
Ability to provide suggestions to improve current operational workflows and processes
Impeccable customer service skills
Ability to prioritize and complete tasks in a fast-paced environment

Benefits

Comp & perks

Remote work environment
Healthcare packages contributed to by Personified
Optional 401K matched by Personified
Cell phone stipend
Annual learning & development stipend