Senior Technical Programs Manager

Personified

. Serve as the account manager and primary point of contact for mission-driven clients .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and project management, with a strong focus on client relationship building and technical communication. Proven ability to lead cross-functional teams and manage complex projects while ensuring alignment with client needs and organizational goals.

Highest-signal resume keywords

Account ManagementProject ManagementClient Relationship BuildingTechnical CommunicationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementClient ManagementDigital Security PrinciplesOperations AnalysisProcess Improvement

Soft Skills

Trust BuildingCommunicationProblem SolvingFlexibilityPatience

Tools & Technologies

Monday.comAsanaJiraProject Tracking Tools

Certifications & Qualifications

Project Management Certification

Industry Keywords

Managed Service ProviderNonprofitsAdvocacy GroupsMission-Driven Organizations

About the role

Key responsibilities & impact

Serve as the account manager and primary point of contact for mission-driven clients
Build trust through clear, proactive, flexible, and patient support
Ensure client IT and digital security needs are met
Drive successful client onboarding and align internal teams for delivery from day one
Facilitate communication across internal teams and client stakeholders through regular check-ins and clear written communications
Ensure clients receive services within their agreed scope of work
Identify opportunities for service expansion aligned with client needs and goals
Analyze client requests to identify patterns and proactively propose solutions
Lead and manage complex technical client service projects from scoping through execution
Define requirements and ensure solutions are delivered on time and within scope
Oversee project planning, timeline management, and coordination across internal teams and external stakeholders
Maintain records of projects, deliverables, issues, risks, dependencies, decisions, and schedules
Partner with the VP of Technical Programs, Director of Client Success, and Senior Technical Program Managers to improve operations, efficiency, scalability, and team capacity
Maintain and optimize internal knowledge bases, project tracking tools, and documentation
Support ad hoc projects and initiatives across the organization
Report to the VP of Technical Programs

Requirements

What you’ll need

At least 7 years of professional experience
At least 3 years of experience in account management
Demonstrated ability to build trust-based client relationships and manage simultaneous high-stakes projects
Experience working at or with a managed service provider (MSP)
Demonstrated experience in project management
Proficiency with project management tools such as Monday.com, Asana, and Jira
Strong client management experience
Proven ability to direct simultaneous projects from scoping through execution
Demonstrated ability to lead cross-functional collaboration and resolve challenges across internal teams and external stakeholders
Excellent verbal and written communication skills
Ability to explain technical and security concepts clearly for non-technical audiences
Demonstrated ability to analyze operations, lead improvement initiatives, and develop scalable processes
Experience leading teams and managing up, including setting expectations and providing feedback
Genuine commitment to supporting mission-driven organizations
Prior experience working in or alongside nonprofits, campaigns, or advocacy groups is ideal
Understanding of technology and digital security principles
Comfort leading projects in complex remote environments with stakeholders across teams and timezones
Willingness to work outside of normal business hours and travel as required
Project management certification is a plus, but not required

Benefits

Comp & perks

Remote work environment
Healthcare packages contributed to by Personified
Generous paid time off benefit
Optional 401K matched by Personified
Cell phone stipend
Annual Learning and Development stipend