Senior Vice President of Technology

Personified

. Run the operational core of the technology organization across engineering, client support, cybersecurity, and IT operations .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $170,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technology operations leadership, with a strong focus on client support, cybersecurity, and IT operations. Proven ability to drive automation, improve operational consistency, and manage cross-functional teams effectively.

Highest-signal resume keywords

Technology Operations LeadershipCybersecurity Operations FluencyIT Automation ScalingClient Support ManagementPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Security PostureIncident ResponseVulnerability ManagementProcess DisciplineDocumentation StandardsTicket EconomicsSLA ManagementMulti-Client EnvironmentsData AnalysisTechnical Delivery

Soft Skills

Direct Communication StyleProblem-SolvingTeam BuildingLeadership DevelopmentCross-Functional Coordination

Tools & Technologies

Halo Ticketing Platform

Industry Keywords

Managed Service Provider (MSP)Nonprofit OrganizationsAdvocacy OrganizationsOperational MetricsService Continuity

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Run the operational core of the technology organization across engineering, client support, cybersecurity, and IT operations
Report to the CTO and own execution across four functional leaders and day-to-day delivery
Ensure client support teams meet response-time and resolution standards across every client tier
Own escalation paths, staffing models, and support systems such as the Halo ticketing platform
Oversee infrastructure, systems engineering, and technical delivery
Set standards for process discipline, documentation, and accountability across engineering
Own operational security posture, including monitoring, incident response, vulnerability management, and compliance readiness
Drive the shift from manual, reactive IT operations to automation and repeatable processes
Reduce operational load while improving client consistency
Directly manage functional leaders across Client Support, Engineering, Cybersecurity, and IT Operations
Set expectations, run performance management, and build a leadership bench
Coordinate cross-functional responses to client issues involving support, engineering, and security
Build and own the technology delivery operational scorecard covering response times, resolution rates, security incidents, and retention impact
Bring data and operational metrics to discussions with the CTO
Travel, work, or present onsite as needed to support business needs, ensure service continuity, and represent Personified to clients and partners

Requirements

What you’ll need

8+ years in technology operations leadership
At least 4 years in a managed service provider (MSP) environment
Understanding of ticket economics, SLAs, multi-client environments, and supporting many organizations simultaneously
Direct people-management experience across multiple technical functions simultaneously
Experience managing managers, not just individual contributors
Track record of making an under-disciplined operation measurably more consistent without slowing it down or making it more bureaucratic
Fluency in cybersecurity operations
Experience building or scaling IT automation
Direct and specific communication style
Ability to document decisions and make vague problems specific
Experience with or service to mission-driven, nonprofit, or advocacy organizations
Comfort working in a smaller, fast-moving company and doing hands-on work
Understanding that good process makes teams faster and ability to distinguish bureaucracy from discipline
Desire to build a team, not just manage an established one

Benefits

Comp & perks

Remote work environment
Competitive pay
Bonus eligible
Healthcare packages contributed to by Personified
Optional 401K matched by Personified
Cell phone stipend
Annual learning & development stipend