Care Management Support Specialist I

Personify Health

. Review and answer service requests from internal and external customers accurately and on time .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing healthcare administrative data, including claims and revenue cycle processes, while ensuring compliance with HIPAA and maintaining accurate documentation. Proficient in data analytics and reporting, with strong skills in Microsoft Office and experience with tools like Airtable and Power BI.

Highest-signal resume keywords

Healthcare Administrative Data ManagementData Analytics and AnalysisMicrosoft Office ProficiencyHIPAA ComplianceClaims Processing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry SkillsReport PreparationFinance KnowledgeICD-10 CodingCPT CodingHCPCS CodingUtilization ManagementRevenue Cycle DataMedical TerminologyAirtable Experience

Soft Skills

Organizational SkillsAttention to DetailCommunication SkillsProblem-Solving SkillsTime Management

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookAdobe ProductsPower BI

Industry Keywords

URAC ComplianceNCQA StandardsPatient IntakeMedical Claims ProcessingHealthcare Compliance

About the role

Key responsibilities & impact

Review and answer service requests from internal and external customers accurately and on time
Enter and manage case data, keeping records complete and audit-ready
Build monthly reports, maintain logs, and produce flyers and data summaries
Create, manage, and pull invoices to confirm payment, revenue, and expenses
Organize project folders and files
Plan and carry out assignments to meet productivity, quality, and turnaround requirements
Maintain documentation and processes for URAC and NCQA external audits
Escalate department or employee concerns appropriately
Participate in routine meetings and keep shared task lists and project trackers current
Maintain HIPAA compliance, uphold confidentiality standards, and complete required annual training

Requirements

What you’ll need

High school diploma or equivalent (GED)
Prior experience in a medical front office, hospital patient intake, or medical claims processing — or an equivalent combination of education and experience
Experience working with claims, utilization management, care management, or revenue cycle data
Experience working with healthcare administrative data (claims, eligibility, benefits, billing, or authorizations)
Experience preparing reports, summaries, or dashboards for operational or leadership review
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and Adobe products
Experience with Airtable and Power BI
Accurate data entry skills (40 WPM)
Data analytics and analysis capability
Finance or bookkeeping knowledge, skills, and terminology
Knowledge of medical terminology
ICD-10, CPT, and HCPCS coding a plus

Benefits

Comp & perks

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Paid Time Off
Mental health support
Retirement planning
Financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture where diverse perspectives drive real impact on people's health
Wellness programs
Other employee perks