Public Safety Dispatcher Supervisor

Personnel Board of Jefferson County

. Supervise public safety dispatch personnel .

Posted 11/8/2026full-timeIrondale • Alabama • United StatesMid-LevelSenior💰 $57,678 - $89,481 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supervising and training dispatch personnel while ensuring effective emergency response through the management of communication systems and protocols. Proficient in operating technology-based workstations and maintaining awareness of dispatching equipment.

Highest-signal resume keywords

Emergency 911 Call HandlingEmergency Medical DispatchingComputer-Aided Dispatch (CAD) SystemPersonnel Supervision and TrainingDatabase Management and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Emergency Call DispatchingPublic Safety DispatchingDatabase QueryingReport CompletionService Request Entry

Soft Skills

Effective CommunicationTeam LeadershipTraining and DevelopmentProblem-SolvingAdministrative Skills

Tools & Technologies

Technology-Based WorkstationMultiple MonitorsSoftware ProgramsPhone LinesAlarm Boards

Industry Keywords

Public SafetyEmergency ResponseLaw EnforcementFire ServicesMedical Services

About the role

Key responsibilities & impact

Supervise public safety dispatch personnel
Train dispatch personnel on job duties
Ensure appropriate coverage of the communications center at all times
Receive emergency and non-emergency calls in a communication center
Enter requests for service into the computer-aided dispatch (CAD) system
Dispatch public safety personnel as warranted
Answer and manage calls to support effective emergency response
Attend and hold meetings and perform administrative duties
Dispatch police, fire, and medical emergency personnel and provide pertinent information
Run database queries, update databases, complete reports and logs, and file documentation
Monitor public safety responses and other dispatchers' activities
Operate a technology-based workstation with multiple monitors, software programs, phone lines, headsets, and alarm boards
Handle incoming and outgoing monies for reports, monitor weather, and update information
Provide information and referrals for non-emergency situations
Assign and distribute staff work, direct duties, monitor progress, provide feedback, and train staff
Train new employees, interns, and temporary employees

Requirements

What you’ll need

Experience answering emergency 911 calls involving law enforcement, fire, and/or medical services
Experience dispatching appropriate personnel and equipment
Experience providing emergency medical dispatching assistance to callers
Experience maintaining constant awareness of computer dispatching equipment
No felony charges or convictions
No misdemeanors involving violent offenses or issues of moral turpitude
Willingness to submit to a general and criminal background check
Willingness to work any shift, including 8-hour and 12-hour shifts
Willingness to work nights, weekends, holidays, and overtime as needed

Benefits

Comp & perks

Medical insurance
Dental insurance
Employer-sponsored retirement plan (pension)
Generous paid holidays
Sick leave
Vacation leave