Front Office Manager

Pestana Hotel Group

. Ensure smooth operations at the front desk and in the reservations department .

Posted 9/17/2026full-timeBrussels • BelgiumMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in managing front desk and reservations operations, ensuring adherence to hospitality standards while fostering a collaborative team environment. Proficient in employee training, performance reviews, and effective communication across departments.

Highest-signal resume keywords

Front Desk OperationsEmployee Performance ReviewsLeadership SkillsBilingual in French and EnglishHospitality Industry Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Front Desk OperationsReservations ManagementEmployee TrainingPerformance ReviewsShift Scheduling

Soft Skills

Team CollaborationLeadershipSociable PersonalityProactivityFlexibility

Certifications & Qualifications

Vocational Training in Hospitality

Industry Keywords

Pestana StandardsHospitality IndustryCustomer ServiceCoordination with Departments

About the role

Key responsibilities & impact

Ensure smooth operations at the front desk and in the reservations department
Adhere to and implement Pestana standards
Supervise, monitor, and train reception and reservations staff as well as night auditors
Conduct employee performance reviews
Coordinate shift and vacation schedules
Maintain constant communication and coordination with other departments

Requirements

What you’ll need

Completed vocational training in the hospitality industry or a similar qualification
Experience working at the front desk
Flexibility and the ability to work well in a team
Confident leadership style
Good command of French and English; knowledge of additional foreign languages is a plus
Sociable and energetic personality
Leads by example
Entrepreneurial mindset, proactivity, and independence

Benefits

Comp & perks

Regular working hours, and NO split shifts
Work-time account—nothing gets lost here!
Employee and department celebrations, such as the year-end party or summer party
Provision and cleaning of work uniforms
Training and development opportunities in an internationally active company
Employee rates and “family & friends” discounts for stays at Pestana Hotels worldwide