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People and Culture Helpdesk
Peter MacCallum Cancer Centre. Act as the first point of contact for People and Culture enquiries via phone, email and ServiceNow .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organisational and communication skills while providing professional support in People and Culture functions. Proficient in managing administrative tasks, coordinating events, and implementing process improvements within a healthcare context.
Highest-signal resume keywords
Advanced Microsoft Office SkillsExceptional Written And Verbal CommunicationStrong Organisational SkillsExperience In HR PracticesUnderstanding Of The Healthcare System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative SupportInvoice ProcessingEvent CoordinationDocument ManagementProcess ImprovementConfidentiality ManagementMeeting CoordinationProblem-SolvingDiary ManagementAttention To Detail
Soft Skills
Customer Service PassionAdaptabilityResourcefulnessInnovative ThinkingAbility To Manage Competing Priorities
Tools & Technologies
ServiceNowMicrosoft TeamsMicrosoft SkypeLMSHR Information SystemsSAP
Certifications & Qualifications
Immunisation Category CQualifications In HR Or Related Field
Industry Keywords
Health Industry ExperienceHR LegislationAwards And AgreementsContinuous ImprovementEmployee Experience
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Act as the first point of contact for People and Culture enquiries via phone, email and ServiceNow
- Provide responsive, professional support to employees, managers and external stakeholders
- Coordinate meetings, events, training programs and team activities
- Manage diaries and provide administrative support to the Directors of People and Culture, Employee Experience, and Health, Safety and Wellbeing
- Process departmental invoices and compile credit card statements
- Manage printer setup, supplies, stationery and office equipment
- Coordinate team diaries, meetings, minutes and departmental reporting
- Maintain confidentiality and allocate or escalate enquiries promptly
- Prepare directors for meetings and events with relevant documentation
- Support ad hoc projects, P&C Advisors and Business Partners
- Update departmental documents, forms and policies
- Participate in continuous improvement activities and projects
- Coordinate training programs, catering, preparation, reminders and participant lists
- Assist with People and Culture events, awards and recognition programs
- Support Health, Safety and Wellbeing initiatives, emergency management exercises and WorkCover administration
Requirements
What you’ll need- Genuine passion for customer service and helping people
- Exceptional written and verbal communication skills
- Strong organisational skills and ability to manage competing priorities
- Excellent attention to detail and commitment to confidentiality
- Advanced Microsoft Office skills, including Word, Excel, PowerPoint and Outlook
- Familiarity with virtual platforms such as Teams and Skype
- High level of accuracy
- Excellent problem-solving skills
- Ability to identify process improvements and implement effective solutions
- Innovative, resourceful and adaptive to change
- Qualifications in HR or a related field, or progression towards, desirable
- Previous experience in a similar role with exposure to HR practices, legislation, Awards and Agreements, desirable
- Understanding of the healthcare system, desirable
- Familiarity with an LMS and HR information/payroll systems such as SAP, desirable
- Experience in large and complex organisations; health industry experience highly regarded
- Immunisation Category C
Benefits
Comp & perks- Salary packaging up to $11,660
- Superannuation
- Five weeks annual leave
- 17.5% leave loading
- Purchased leave options
- Monthly ADOs
- Discounted health insurance and eye care
- Comprehensive health and wellbeing program
- Public transport options at the doorstep
- End-of-trip facilities for cyclists
- Onsite eateries and coffee shops
- Relaxing rooftop garden spaces
- Pathways for professional development and new career opportunities
- Flexible work practices and policies
- Award-winning facilities
- Professional development and events
- Financial benefits through salary packaging