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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, account performance monitoring, and achieving sales targets. Proficient in upselling and cross-selling techniques while maintaining strong communication and organizational skills.
Highest-signal resume keywords
Account ManagementClient Relationship ManagementSales Target AchievementUpselling TechniquesB2B Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales Target AchievementUpselling TechniquesCross-Selling TechniquesAnalytical SkillsProblem-Solving SkillsMS Office ProficiencyExcel Proficiency
Soft Skills
Communication SkillsNegotiation SkillsPresentation SkillsCustomer-Service SkillsRelationship-Building SkillsOrganizational Skills
Certifications & Qualifications
Bachelor’s Degree in Business AdministrationBachelor’s Degree in MarketingBachelor’s Degree in Commerce
Industry Keywords
Customer SuccessB2BSaaSFleet ManagementMobilityTechnology
About the role
Key responsibilities & impact- Manage and maintain strong relationships with existing clients.
- Act as the main point of contact and ensure a positive customer experience.
- Understand client needs and recommend suitable PetroApp products and services.
- Identify and maximize upselling and cross-selling opportunities.
- Achieve monthly account management and sales targets.
- Follow up on client requests, issues, and escalations to ensure timely resolution.
- Coordinate with internal teams to address client requirements.
- Monitor account performance, customer satisfaction, and retention.
- Maintain accurate and up-to-date client information and records.
- Prepare regular reports on account performance and sales activities.
- Proactively identify opportunities to increase client engagement and revenue.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
- 2–4 years of experience in Account Management, Customer Success, or a related role.
- Proven experience in client relationship management and achieving sales targets.
- Strong understanding of upselling and cross-selling techniques.
- Excellent communication, negotiation, and presentation skills.
- Strong customer-service and relationship-building skills.
- Good analytical and problem-solving abilities.
- Target-oriented with strong follow-up and organizational skills.
- Ability to manage multiple accounts and priorities simultaneously.
- Proficiency in MS Office, especially Excel.
- Experience in B2B, SaaS, fleet management, mobility, or technology-related businesses.
Benefits
Comp & perks- Competitive salary and commissions.
- Medical insurance.
- Social insurance.
- Hybrid work model (1 day working from home per week).
- Learning and development opportunities.
- Career growth and internal mobility.
- A collaborative and supportive work environment.
- Exposure to a fast-growing technology and fleet management business.