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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in member service activities, including transaction processing, account management, and compliance with regulatory requirements. Proficient in cross-selling credit union products and services while maintaining a secure and professional environment.
Highest-signal resume keywords
Member Service ActivitiesTransaction ProcessingCredit Union Products KnowledgeRegulatory ComplianceSales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mathematical CalculationsCash HandlingReport WritingComputer ApplicationsCredit Union Core System KnowledgeFraud PreventionAccount ManagementTransaction BalancingDocument ProcessingCross-Selling
Soft Skills
Excellent Communication SkillsInterpersonal SkillsSelf-MotivatedCalm Under PressureProfessional Appearance
Industry Keywords
BSA ComplianceOFAC ComplianceRed Flag ReportingAML ComplianceCredit Union ProceduresMember Identification VerificationFraud ProtectionCommunity RelationshipsOnline Banking SupportService Continuity
About the role
Key responsibilities & impact- Perform member service activities through interactive teller machines (ITMs)
- Greet and welcome members and provide prompt, accurate, and efficient transactions
- Process cash and check transactions, deposits, withdrawals, fund transfers, payments, and disbursements
- Provide account status and current balance information
- Complete required member forms and resolve errors and discrepancies
- Verify member identification and examine checks for endorsement and negotiability
- Balance the cash drawer and ITMs at the end of each shift
- Maintain satisfactory transaction averages, overs/shorts, and voids/adjustments
- Respond promptly to emails, voicemail, and other communications
- Maintain current knowledge of Credit Union products, services, policies, procedures, rules, and security requirements
- Educate members and promote, explain, and cross-sell products and services
- Maintain a clean, secure, and professional work area
- Complete OFAC, currency reporting, Red Flag, and suspicious activity reports
- Protect confidential member information and follow security procedures
- Support members with online banking access, functionality, and general service inquiries
- Assist with online certificate applications and member outreach
- Collaborate across departments on fraud prevention and protection of member assets and sensitive information
- Provide support outside standard business hours to meet member needs and maintain service continuity
- Develop and cultivate community relationships
- For Level II and above: guide, train, mentor, and orient Level I specialists; troubleshoot member account and service questions; review MDC checks and monitor potential fraud
- For Level III: assist with balancing, teller corrections, overrides, voids and adjustments; handle complex situations; coach staff and support product knowledge and cross-selling
- Perform other duties as assigned
Requirements
What you’ll need- High School Graduate or equivalent
- One to three years of similar or related experience required
- Sales experience preferred
- Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and government regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to present information and respond to questions from managers, employees, clients, members, and the general public
- Ability to perform mathematical calculations involving whole numbers, fractions, decimals, rates, ratios, and percentages
- Ability to apply common-sense understanding and deal with concrete variables in standardized and non-standardized situations
- Excellent knowledge of the credit union’s core system
- Excellent working knowledge of credit union forms and documentation
- Strong knowledge of credit union products and services
- Excellent understanding of Credit Union departments and procedures
- Punctual, self-motivated, confident, and accurate
- Excellent written and verbal communication and interpersonal skills
- Ability to stay calm under pressure
- Professional appearance and dress
- Proven ability to effectively refer products and services
- Excellent math skills and aptitude for handling money and detailed work
- Ability to operate related computer applications and business equipment
- Good typing skills
- Ability to stand, walk, use hands, reach, talk, and hear; occasionally stoop, kneel, crouch, or crawl
- Ability to occasionally lift and/or move up to 50 pounds
- Must follow BSA, OFAC, Red Flag, AML, security, and other regulatory compliance requirements
- Must protect confidential member, employee, and Credit Union information
Benefits
Comp & perks- Supportive management
- Training opportunities through training, conferences, and reading
- Participation in educational functions and meetings
- Credit Union incentives
- Reasonable accommodations for individuals with disabilities
- Equal opportunity employment