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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Group Insurance products, including Life, Voluntary Benefits, and Disability, while effectively managing client relationships and service inquiries. Proven ability to resolve complex issues and contribute to process improvement initiatives in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceGroup Insurance KnowledgeTime Management SkillsVerbal And Written CommunicationRelationship-Building Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Group Insurance ProductsLife InsuranceVoluntary BenefitsDisability InsuranceProcess ImprovementRoot Cause AnalysisIssue ResolutionConsultative Approach
Soft Skills
Organizational SkillsFlexibilityProfessionalismPositive Interaction
Certifications & Qualifications
Bachelor’s Degree Preferred
Industry Keywords
Client ManagementService InquiriesCross-Functional CollaborationFast-Paced Environment
About the role
Key responsibilities & impact- Serve as the designated contact for assigned clients, managing and resolving service inquiries with professionalism and urgency.
- Conduct on-camera calls with clients and brokers.
- Apply a consultative and customer-focused approach to address service needs and deliver a positive experience.
- Build and maintain strong relationships with client representatives, producers, and brokers.
- Deliver consistent, high-quality service by adhering to established processes and industry standards.
- Recognize recurring issues and contribute observations and insights to support root cause analysis and improvement.
- Collaborate cross-functionally to support resolution of process gaps.
- Participate in process improvement initiatives by providing input, feedback, and execution support.
- Demonstrate openness to change and support continuous improvement efforts.
- Manage multiple priorities effectively in a fast-paced, evolving environment.
Requirements
What you’ll need- 3–5 years of experience in customer service or operations, preferably within Group Insurance.
- Strong understanding of Group Insurance products including Life, Voluntary Benefits, and Disability.
- Ability to solve questions from brokers, clients and distribution partners with minimal guidance.
- Exceptional time management, organizational, and relationship-building skills.
- Strong verbal and written communication skills across all organizational levels.
- Proven skills in positive and effective interaction with challenging customers.
- High level of flexibility to adapt to the needs of the organization.
- Ability to drive and manage multiple and changing priorities.
- Proven ability to resolve complex issues and escalate when needed.
- Comfortable working West Coast hours, if required.
- Bachelor’s degree preferred; equivalent experience will be considered.
- Satisfactory references and successful background checks are required for employment.
Benefits
Comp & perks- Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.
- Annual Leave of 23 days at full pay.
- Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme.
- Annual Bonus Programme & Shop LK Vouchers: Along with an annual bonus employees are rewarded with Shop LK vouchers which are paid tax free.
- Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee’s salary.
- Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.