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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client relationships and resolving service inquiries within the Group Insurance sector, with a strong focus on delivering high-quality service and continuous improvement. Proven ability to handle complex issues and adapt to changing priorities in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceGroup Insurance KnowledgeRelationship-Building SkillsTime Management SkillsVerbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Group Insurance ProductsDisability Claims ManagementBilling Inquiries HandlingVoluntary Benefits KnowledgeProcess Improvement Initiatives
Soft Skills
Organizational SkillsProblem-Solving SkillsFlexibilityPositive Customer InteractionCollaboration
Certifications & Qualifications
Bachelor’s Degree Preferred
Industry Keywords
Client ManagementService InquiriesConsultative ApproachCross-Functional CollaborationRoot Cause Analysis
About the role
Key responsibilities & impact- Serve as the designated contact for assigned clients, managing and resolving service inquiries
- Conduct on-camera calls with clients and brokers
- Apply a consultative and customer-focused approach to address service needs
- Build and maintain relationships with client representatives, producers, and brokers
- Deliver consistent, high-quality service by following established processes and industry standards
- Recognize recurring issues and contribute observations and insights to root cause analysis and improvement
- Collaborate cross-functionally to resolve process gaps
- Participate in process improvement initiatives through input, feedback, and execution support
- Support continuous improvement and adapt to change
- Manage multiple priorities in a fast-paced, evolving environment
- Handle inquiries involving billing, eligibility, disability claims, and voluntary benefits
Requirements
What you’ll need- 3–5 years of experience in customer service or operations, preferably within Group Insurance
- Strong understanding of Group Insurance products including Life, Voluntary Benefits, and Disability
- Ability to solve questions from brokers, clients and distribution partners with minimal guidance
- Exceptional time management, organizational, and relationship-building skills
- Strong verbal and written communication skills across all organizational levels
- Proven skills in positive and effective interaction with challenging customers
- High level of flexibility to adapt to the needs of the organization
- Ability to drive and manage multiple and changing priorities
- Proven ability to resolve complex issues and escalate when needed
- Comfortable working West Coast hours, if required
- Bachelor’s degree preferred; equivalent experience will be considered
- Satisfactory references required for employment
- Successful background check required for employment
Benefits
Comp & perks- Health insurance through Laya and BUPA covering eligible employees’ day-to-day medical and hospital expenses
- 23 days of annual leave at full pay
- Pension scheme with employee contributions up to 8% of salary and PGIM Ireland matching contributions up to 8%
- Voluntary pension contributions
- Annual bonus programme
- Tax-free Shop LK vouchers
- Fully paid life assurance from start date, providing beneficiaries a lump sum of four times the employee’s salary
- Education Assistance Programme reimbursing eligible employees for further education
- Fully virtual position
- Equal employment opportunity