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Phantom

UX Researcher

Phantom

. Partner with cross-functional teams to prioritize important research questions and match study scope, method, and depth to decisions and resources .

Posted 11/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $200,000 - $250,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading end-to-end product research, translating insights into actionable recommendations, and fostering collaboration across cross-functional teams. Proficient in qualitative research methods and analytical judgment to inform product strategy and decisions.

Highest-signal resume keywords
End-To-End Product ResearchQualitative Research MethodsData Analysis and InterpretationCross-Functional CollaborationProduct Analytics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
InterviewsObservationConcept TestingUsability StudiesSurveysAnalytical JudgmentResearch Practice DevelopmentBehavioral Data InterpretationSampling TechniquesEvidence Limitations
Soft Skills
Clear CommunicationSynthesis SkillsProactive OwnershipCuriosityKind Communication
Tools & Technologies
SQLAI-Assisted Research WorkflowsProduct Analytics Tools
Industry Keywords
Consumer FintechInvestingTradingPaymentsCryptoTrust StudiesRisk StudiesOnboarding ResearchRepeat Use Research

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Partner with cross-functional teams to prioritize important research questions and match study scope, method, and depth to decisions and resources
  • Lead discovery and evaluation throughout the product lifecycle, including uncovering unmet needs, testing early concepts, and assessing shipped experiences
  • Partner with Data Science on funnel and cohort analysis, experiments, and outcome measurement
  • Translate research into insights and recommendations that inform strategy, priorities, and product decisions
  • Use concise narratives, visual evidence, and working sessions to communicate implications, risks, and actions
  • Bring Product, Design, and Engineering into the research process and coach partners on lightweight studies
  • Create accessible research workflows through researcher-led work, coached self-service, specialist support, participant panels, reusable evidence, and practical tools
  • Build a listening loop with Support, Marketing, and Data Science using direct research and targeted feedback to track changing needs across journeys and cohorts while protecting participant information

Requirements

What you’ll need
  • Significant experience leading product research end to end, with a portfolio showing ownership and impact on product or business decisions
  • Strong qualitative research craft, including interviews, observation, concept testing, usability studies, and surveys
  • Sound analytical judgment and ability to partner with Data Science, interpret behavioral data, and explain sampling and evidence limitations
  • Experience building or improving a research practice while prioritizing, working independently, and helping others learn
  • Clear, direct, and kind communication, strong synthesis, and ability to translate research into cross-functional decisions
  • Proactive ownership and sound judgment, including deliberate tradeoffs and delivery with urgency and quality
  • Curiosity about financial products and ability to explain complex or unfamiliar experiences
  • Experience researching consumer fintech, investing, trading, payments, or crypto is nice to have
  • Experience recruiting across diverse markets or studying trust, risk, onboarding, and repeat use is nice to have
  • Familiarity with product analytics, SQL, or AI-assisted research workflows is nice to have

Benefits

Comp & perks
  • Competitive salary and equity
  • Comprehensive insurance (medical/dental/vision): base plan 100% covered
  • Flexible hours and a long-standing, supportive remote environment
  • Unlimited vacation
  • 401(k) retirement plan
  • Wellness stipend
  • Weekly meal stipend
  • Learning & Development stipend
  • Remote / WFH set-up stipend