Practice Liaison Manager

Pharmacierge

. Nurture client relationships through strategic engagement that converts to expanded usage .

Posted 10/27/2026full-timeLondon • United KingdomMid-LevelSenior💰 £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client relationship building, with a strong focus on driving growth and enhancing client experiences. Proficient in presenting technical solutions and utilizing CRM software to manage client interactions effectively.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementPresentation SkillsCRM Software ProficiencyHealthcare Sector Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient Relationship ManagementPresentation SkillsProblem SolvingE-Prescribing Solutions

Soft Skills

Confident CommunicatorSelf-StarterStrategic Engagement

Tools & Technologies

CRM Software

Industry Keywords

Healthcare SectorClient ExperienceCommercial IssuesOperational IssuesClient Feedback

About the role

Key responsibilities & impact

Nurture client relationships through strategic engagement that converts to expanded usage
Own the client experience from sales handover through their entire journey with us
Execute the Account Management strategy with a focus on achieving growth targets
Resolve commercial and operational issues, working closely with the dispensary team
Present and pitch e-prescribing solutions to maximise adoption
Collaborate with marketing to ensure materials resonate with clinical practitioners
Gather and channel client feedback to drive product improvements
Represent Pharmacierge at industry conferences and client events
Foster and deepen relationships with partner clinicians and clinics
Identify growth opportunities, solve problems, and represent clients across the organisation

Requirements

What you’ll need

Proven experience in account management, client relationships, or customer success
Self-starter who thrives in a dynamic environment with changing priorities
Confident communicator across phone, digital, and in-person interactions
Excellent presentation skills with the ability to explain technical solutions clearly
Experience using CRM software to manage client relationships
Healthcare sector experience is a plus but not required
Right to Work in the UK; visa sponsorship is not available

Benefits

Comp & perks

Private Medical Insurance: Available after a minimum term
28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply)
Company-Wide Bonus Scheme: Eligible after a minimum term
Government-Approved Share Option Scheme: Available after a minimum term
Employee Discounts Platform: Access to a wide range of retail and lifestyle savings
Pharmacy Social Events: Regular team-building and social activities
Access to Training and CPD Opportunities: Ongoing professional development and training support
Option to work from home 2 days per week after probation, dependent on demand volumes