System Engineer Manager, Information Technology

PharmaForceIQ

. Serve as the primary internal contact for employee IT support, device issues, and access requests .

Posted 11/5/2026full-timeRemote • New York • United StatesSeniorLead💰 $135,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT operations, systems administration, and endpoint management, with a strong focus on SOC 2 compliance and identity access management. Proven ability to support employee IT needs in remote environments while maintaining asset and software inventories.

Highest-signal resume keywords

IT Operations ManagementSOC 2 Compliance SupportEndpoint Security AdministrationIdentity Access ManagementSaaS Tools Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows ManagementMacOS ManagementLinux ManagementEndpoint ToolsIdentity ToolsTroubleshootingDocumentationTicketing SystemsAsset TrackingInternal IT Workflows

Soft Skills

Customer Service OrientationExcellent CommunicationOrganizational SkillsProactive ApproachDetail-Oriented

Tools & Technologies

JumpCloudIntuneJAMFActive DirectoryOktaDUOCloud Security ToolsSecurity Monitoring Tools

Certifications & Qualifications

Cybersecurity CertificationsIT Service Management CertificationsCompliance Certifications

Industry Keywords

SOC 2ISO 27001HITRUSTHIPAAHealthcareLife SciencesHospitalityRegulated Environments

Tech Stack

Tools & technologies

CloudCyber SecurityITSMJamfLinuxMacOS

About the role

Key responsibilities & impact

Serve as the primary internal contact for employee IT support, device issues, and access requests
Manage onboarding and offboarding workflows, including account provisioning, permissions, hardware setup, and access removal
Administer internal systems and SaaS tools, including user access, configuration, and routine troubleshooting
Oversee endpoint management across Windows, macOS, Google Workspace, and mobile devices
Support identity and access management processes, including MFA, RBAC, account reviews, and password/access hygiene
Maintain asset inventory, software inventory, and system documentation
Coordinate procurement, licensing, renewal, and vendor support for IT tools and services
Support SOC 2 and related compliance efforts through evidence collection, access reviews, policy support, and control documentation
Assist with cloud, endpoint, and security monitoring tools as needed
Partner with HR, Finance, Operations, and leadership to support employee lifecycle and technology needs
Recommend and implement improvements to internal IT processes, tooling, and employee experience
Escalate complex security, networking, or infrastructure issues to external partners or specialized support when needed

Requirements

What you’ll need

8+ years of experience in IT operations, systems engineering, IT support, or security operations
Experience supporting internal employees in a remote or hybrid environment
Experience with SOC 2, access controls, endpoint security, and internal compliance processes strongly preferred
Experience managing small IT environments with broad hands-on responsibility
Experience in healthcare, life sciences, hospitality, or similarly regulated environments is a plus
Experience with endpoint tools, identity tools, and SaaS administration
Working knowledge of Windows, macOS, Linux, and mobile device management
Familiarity with JumpCloud, Intune, JAMF, Active Directory, Okta, DUO, or similar
Strong understanding of SOC 2 support activities, including access reviews and evidence collection
Knowledge of cloud and infrastructure security basics
Strong troubleshooting and documentation skills
Experience with ticketing systems, asset tracking, and internal IT workflows
Strong customer service and employee support orientation
Excellent communication and follow-through
Organized, proactive, and detail-oriented
Comfortable working independently and managing multiple priorities
Practical, solutions-focused, and accountable
Bachelor’s degree preferred; equivalent experience accepted
Experience leading or managing IT operations or security-adjacent support functions preferred
Certifications in cybersecurity, IT service management, or compliance are a plus
Background supporting SOC 2, ISO 27001, HITRUST, HIPAA, or similar frameworks is highly desirable

Benefits

Comp & perks

Remote work environment
Opportunity to play a critical role in a fast-growing, mission-driven company
High-visibility, high-impact role working closely with HR and Operations
Opportunity to help build the internal technology foundation that enables company scale
Opportunity to strengthen systems and controls supporting a fast-growing life sciences company