Senior Account Director – In-Account Growth

Phase2

. Own relationships and in-account growth for a portfolio of existing and newly signed clients .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $115,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and driving account growth, with a strong focus on translating technical solutions into business outcomes. Proficient in leading sales cycles, pricing custom engagements, and collaborating with cross-functional teams to deliver impactful results.

Highest-signal resume keywords

Account Growth ManagementSales Cycle LeadershipCustom Engagement PricingTechnical Solution TranslationClient Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce Pipeline ManagementProposal WritingSOW DevelopmentOutcome-Based PricingAI Solution SellingClient Portfolio ManagementNegotiation SkillsTechnical Account ManagementIntegration ExperienceData Platform Expertise

Soft Skills

Influencing Senior ExecutivesClear CommunicationProblem IdentificationCollaborationUrgency Creation

Tools & Technologies

DXPsCMS PlatformsCloud TechnologiesEnterprise AI SystemsAdobe Experience ManagerDrupalOptimizelySitecoreEHR IntegrationData Integrations

Industry Keywords

HealthcareLife SciencesPharmaFinancial ServicesGovernmentHIPAAFDA CompliancePrivacy RegulationsSecurity ReviewsDigital Transformation

Tech Stack

Tools & technologies

AEMCloudDrupalSitecore

About the role

Key responsibilities & impact

Own relationships and in-account growth for a portfolio of existing and newly signed clients
Build and close $7M+ in the first 12 months by expanding into departments, business units, and service lines
Identify clients' next problems and build the business case for solving them
Run the full sales cycle: discovery, qualification, solution shaping, proposal, negotiation, and close
Price engagements around outcomes and impact
Maintain an accurate Salesforce pipeline and forecast
Collaborate with solution architects, strategists, and delivery leads to scope ambitious, realistic, and profitable work
Price custom engagements, including outcome-based and roadmap-driven models
Write and present proposals and SOWs
Handle procurement, legal, security reviews, and compliance questions
Build relationships across the C-suite and marketing and technology teams
Translate AI, data, and platform capabilities into business outcomes
Lead account relationship calls and support active project teams
Monitor client health, identify issues early, and uncover new opportunities
Own escalations and bring clients and internal teams toward strong outcomes
Make client wins visible internally and help marketing develop case studies
Co-sell with platform and technology partners at the executive level
Speak at industry events, conferences, and panels on AI and digital transformation
Report to the SVP, Account Management

Requirements

What you’ll need

10+ years selling and growing accounts at a technical or product-focused agency, systems integrator, or technology consultancy
Proven track record of leading client portfolios worth $7M+ a year and growing them by expanding into new areas of the business
Experience scoping and pricing custom engagements with delivery teams, including SOWs, retainers, or outcome-based models
Fluency in DXPs and CMS platforms, cloud, data platforms, integrations, and enterprise AI systems and governance
Ability to translate technical solutions into clear business terms
Comfort selling to both marketing and technology leaders
Experience influencing senior executives through insight, clear writing, and sound negotiation
Ability to use AI as an accelerator for account research, points of view, and proposal development
Experience selling work delivered by a team
Willingness and ability to travel to client sites, Phase2 gatherings, and events as needed, typically up to 25%
Preferred: experience selling AI, data, or platform modernization work into production
Preferred: experience in regulated industries such as healthcare, life sciences, pharma, financial services, or government
Preferred: knowledge of HIPAA, FDA, privacy, and security reviews
Preferred: hands-on experience with Drupal, Optimizely, Adobe Experience Manager, Sitecore, similar DXPs, Epic, or EHR integration
Preferred: experience navigating legacy systems, organizational resistance, and competing priorities
Preferred: ability to create urgency and explain why clients need to act now
Preferred: visible point of view on AI or digital transformation through speaking, writing, or panels
Preferred: experience co-selling with platform or cloud partners

Benefits

Comp & perks

Comprehensive benefits: medical, dental, vision, life and AD&D insurance, disability coverage, and supplemental benefit options
Wellness program with rewards for participation
401(k) with 3% employer contribution, no match required, 100% vested after 90 days
16 vacation days, 4 personal days, and 1 volunteer day to start, increasing with tenure
Up to 12 weeks fully paid parental leave for birthing parents and up to 6 weeks fully paid bonding leave, based on tenure, including adoption and foster placement
Option to extend parental leave through unpaid leave
$500 home office stipend
Fully remote work with a remote-first team and flexible culture
Uncapped commission: $50,000–$80,000 a year at 100% of quota