Director of Operational, Quality Excellence

Phil, Inc.

. Define and run a quality strategy and AI-enabled monitoring roadmap .

Posted 10/12/2026full-timeRemote • United StatesLead💰 $170,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining and implementing quality strategies, leveraging AI and automation to enhance operational workflows and reduce error rates. Proven ability to lead teams, standardize processes, and provide actionable insights to senior leadership.

Highest-signal resume keywords

Quality Strategy DevelopmentAI Monitoring ImplementationTest Automation PartnershipRoot Cause AnalysisTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational QualityQuality EngineeringProcess ImprovementAutomation Tools DeploymentError Rate ReductionQuality ReportingWorkflow StandardizationEscalation Framework ManagementData-Driven Narrative PresentationRegulated Environment Experience

Soft Skills

LeadershipCollaborationAccountabilityCommunicationProblem-Solving

Tools & Technologies

AI ToolsLLMAutomation ToolsQuality Monitoring PlatformsTest Automation Frameworks

Certifications & Qualifications

PTCB CertificationNHA Certification

Industry Keywords

HealthcarePharmacyClinical OperationsHigh-Volume EnvironmentOperational Workflows

About the role

Key responsibilities & impact

Define and run a quality strategy and AI-enabled monitoring roadmap
Move quality from manual, after-the-fact audits to automated, real-time controls
Implement AI monitoring to flag error signals before they reach patients
Own quality for operational workflows and the supporting platform
Partner with Engineering and Product on test automation and release validation
Standardize workflows, documentation, and tooling across patient support, pharmacist, and pharmacy technician teams
Embed controls at the point of work
Run an escalation framework assigning every quality issue an owner, date, and path forward
Hold partner leaders accountable for quality issues
Lead the audit, analysis, and quality engineering team of approximately 10 people
Provide leadership with real-time visibility into error rates and drivers
Learn core workflows, meet partner leaders, and deliver root-cause reviews with corrective actions
Establish an initiative tracker and team plan
Launch an automated or AI-enabled control in production
Standardize executive-ready quality reporting
Reduce error rates across operational and technical workflows by 50% from baseline
Expand quality coverage without adding audit headcount
Develop at least one emerging leader

Requirements

What you’ll need

10+ years in operational quality, quality engineering, operational excellence, or process improvement in a complex, high-volume environment
5+ years leading and building a team or function
Hands-on experience deploying AI, LLM, or automation tools to solve a real quality or operational problem, including naming the tools and results
Experience shifting work from manual, after-the-fact review to controls embedded in systems
Experience partnering with Engineering on test automation, release validation, or defect prevention
Record of driving results across teams without direct authority
Root cause analyses leading to documented fixes
Ability to originate work, escalate early with a proposed path forward, and present data-driven narratives to senior leaders
Experience in a regulated, high-accuracy setting such as pharmacy, healthcare, or clinical operations (nice to have)
Experience leading tenured subject-matter experts through change (nice to have)
Experience reporting quality performance to external clients (nice to have)
Authorization to work in the United States without sponsorship
PTCB or NHA certification/credential question included in the application

Benefits

Comp & perks

Equity
Bonus
Fully remote working environment in eligible U.S. states
Medical, dental, and vision benefits
401(k) contribution opportunity
Paid Parental Leave
Up to 20% travel