Senior CMDB / ITOM Architect

PHIZENIX

. Design and govern the CSDM target model across Business Applications, Application Services, Software Models, and Entitlements.

Posted 10/7/2026contractRemote • United StatesSenior💰 $120,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CMDB architecture and ITOM governance, with a strong focus on ServiceNow capabilities, data quality management, and application lifecycle integration. Proven ability to lead cross-functional teams and enhance data accuracy through effective stakeholder collaboration.

Highest-signal resume keywords

CMDB ArchitectureITOM ArchitectureServiceNow DiscoveryService MappingData Quality Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNow CMDBCSDMDiscoveryService MappingData NormalizationDuplicate Record ManagementApplication Lifecycle ManagementDependency MappingEnterprise Integrations

Soft Skills

Strong CommunicationStakeholder Management

Tools & Technologies

ServiceNowPortfolio Management Platform

Certifications & Qualifications

CIS – DiscoveryCIS – Service MappingCIS – Data FoundationsServiceNow CSA

Industry Keywords

CMDB GovernanceITOM StandardsApplication RetirementApplication Modernization

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Design and govern the CSDM target model across Business Applications, Application Services, Software Models, and Entitlements.
Define rules for software model-to-business application promotion, data ownership, normalization, and duplicate record management.
Lead ServiceNow Discovery coverage and identify opportunities to improve CMDB completeness and accuracy.
Lead Service Mapping and dependency mapping, particularly for application retirement and modernization initiatives.
Define the data contract and integration model between ServiceNow and the portfolio management platform.
Develop CMDB/ITOM governance standards and collaborate with Enterprise Architecture, Infrastructure, Application, and Security teams.
Support the transition away from an external Enterprise Architecture (EA) tool and establish ServiceNow as the trusted source for application/service data.

Requirements

What you’ll need

Strong experience as a CMDB Architect, ITOM Architect, or ServiceNow Architect.
Strong hands-on knowledge of ServiceNow CMDB, CSDM, Discovery, and Service Mapping.
Experience with CMDB data quality, reconciliation, normalization, and duplicate management.
Experience with application lifecycle, dependency mapping, and enterprise integrations.
Strong communication and stakeholder management skills.
CIS – Discovery certification preferred.
CIS – Service Mapping certification preferred.
CIS – Data Foundations certification preferred.
ServiceNow CSA is a plus.