Junior P2P Tools Support Specialist

PHOENIX Business Services

. Serve as the single point of contact for country purchase organizations and operational buyers .

Posted 10/21/2026full-timeVilnius • LithuaniaJunior💰 €1,550 - €1,900 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in procurement processes and systems, with a strong focus on customer centricity and effective communication. Proficient in managing master data and troubleshooting procurement-related issues in a structured support environment.

Highest-signal resume keywords

Procurement ProcessesSAP ExperienceITIL KnowledgeMaster Data ManagementStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Finance UnderstandingProcurement StandardsUser ManagementProblem ResolutionTicket Creation

Soft Skills

Customer CentricitySolution-Oriented MindsetMulti-Cultural AcceptanceAdaptability

Tools & Technologies

SAPBaswareBackend Systems

Certifications & Qualifications

ITIL Certification

Industry Keywords

Master Data GenerationOperational BuyersCountry Purchase OrganizationsStructured Support Environment

About the role

Key responsibilities & impact

Serve as the single point of contact for country purchase organizations and operational buyers
Handle written requests, incidents, and system-related issues
Troubleshoot procurement and connected backend systems
Coordinate third-level topics with external tool providers, including ticket creation, follow-up, testing, and communication with country stakeholders
Answer written requests and resolve problems
Edit and handle defective purchase order baskets in all backends
Manage and enhance master data, including GL accounts and class–GL account mappings
Perform user management, including user generation and medication deletion
Support rollout projects, including master data generation in test systems

Requirements

What you’ll need

College or university degree in economics or a related subject or IT (1-3 years)
General understanding of finance and procurement processes and standards
Strong communication and advisory skills
IT Affinity
ITIL Knowledge, an advantage
Customer centricity through your day-to-day interactions
Hands-on, solution-oriented mindset with ownership of topics end-to-end
Multi-cultural acceptance and ability to work in a fast-paced and changing environment
Proficient in English (both written and verbal)
German skills are an advantage
Experience with SAP, Basware, and other procurement systems is an advantage
ITIL certification or service management knowledge
Experience working in a structured support environment

Benefits

Comp & perks

Private health insurance
Annual bonus
Public transport compensation
Referral bonus
Pet-friendly office with entertainment area
Team buildings
Social events
Hybrid work from the heart of Vilnius and your beloved home
Language courses (German, English, and French)
4 trust days per year
Gamified monetary rewards for automation projects
Individualized competency development plan for your future career
Compensation for your home office