Sales Order Administrator

Picotech Ltd

. Process customer orders promptly and accurately, ensuring documentation and system records are correct .

Posted 10/27/2026contractSt Neots • United KingdomMid-LevelSenior💰 £28,000 - £32,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Sales Order Processing and Customer Service, with a strong focus on compliance with export regulations and ISO standards. Capable of maintaining accurate records and effectively resolving customer inquiries and complaints in a fast-paced environment.

Highest-signal resume keywords

Sales Order ProcessingCustomer ServiceERP Systems ExperienceExport Documentation PreparationStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Order ProcessingExport ProceduresRMA ProcessingAttention to DetailComputer Literacy

Soft Skills

Strong Team PlayerCollaborative ApproachAbility to Work Under PressureFlexible and Reliable

Tools & Technologies

Microsoft OfficeGoogle SuiteSysproCarrier Portals

Industry Keywords

ISO 9001ISO 14001Data Privacy RequirementsHealth and Safety Guidelines

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Process customer orders promptly and accurately, ensuring documentation and system records are correct
Act as the first point of contact for customer enquiries via phone and email
Maintain accurate sales and customer records in the database and ERP system
Coordinate with Finance, Operations, Warehouse and Purchasing to resolve queries and update customers on stock, delays, deliveries and returns
Ensure customer orders, returns and repaired products are despatched accurately and on time
Prepare export documentation where required
Handle and resolve customer complaints or objections
Support preparation and follow-up of quotations, RMA processing and credit requests
Monitor and follow up on backorders or delayed shipments
Participate in continuous improvement initiatives
Ensure compliance with company policies, export regulations, data privacy requirements, Health and Safety guidelines, ISO 9001 and ISO 14001 procedures

Requirements

What you’ll need

Computer literacy
Proficiency in Microsoft Office
Proficiency in Google Suite
Experience with business systems such as Syspro or similar ERP systems
Strong communication skills
Clear, professional written and spoken English
Excellent attention to detail
Ability to work to deadlines under pressure
Collaborative, flexible and reliable approach
Strong team player
Ability to provide telephone cover during business hours
Desirable experience in Sales Order Processing, Customer Service or Warehouse Operations within a technical or software related environment
Desirable familiarity with carrier portals such as UPS or DHL
Understanding of RMA and export procedures
Ability to comply with company policies, export regulations, data privacy requirements, Health and Safety guidelines, ISO 9001 and ISO 14001 procedures

Benefits

Comp & perks

Varied and rewarding role
Inspiring workplace
Opportunity to make a real impact
Employee appreciation and recognition
Opportunity for professional growth