Customer Service Patient Liability Representative I

Piedmont

. Handle and resolve incoming customer inquiries and concerns .

Posted 11/9/2026full-timeRemote • Georgia • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling customer inquiries and concerns within the healthcare sector, providing financial counseling and ensuring a seamless experience for patients and guarantors. Proficient in hospital and professional billing practices, with experience in Epic systems and Cisco Unified Contact Center environments.

Highest-signal resume keywords

Customer Inquiry ResolutionEpic Resolute Hospital BillingEpic Single Billing Office FunctionalityHospital Billing PracticesCisco Unified Contact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare ExperienceFinancial CounselingGuarantor Balance CollectionBilling Practices UnderstandingOutbound Phone Contact

Soft Skills

Communication SkillsProblem-Solving SkillsCustomer Service Orientation

Tools & Technologies

Epic SystemsCisco Unified Contact Center

Industry Keywords

Patient ExperienceHealthcare BillingFinancial ResourcesGuarantor Management

About the role

Key responsibilities & impact

Handle and resolve incoming customer inquiries and concerns
Provide patients and guarantors from hospitals and physician practices with a consistent and seamless experience
Follow up on and collect outstanding guarantor balances through outbound phone contact
Provide financial counseling resources to physician offices, hospitals, and patients/guarantors when necessary

Requirements

What you’ll need

High school diploma or General Education Degree (GED) required
One (1) previous year of related healthcare experience required
Associate’s Degree or Bachelor’s from an accredited university preferred
Previous experience working with Epic Resolute Hospital and Professional Billing and Epic Single Billing Office (SBO) functionality preferred
Understanding of both hospital and professional billing practices preferred
Previous experience with or understanding of working in a Cisco Unified Contact Center environment preferred
Licenses and certifications: none required
Monday to Friday availability, 8:00 AM–4:30 PM or 8:30 AM–5:00 PM

Benefits

Comp & perks

Schedule flexibility
Wellness programs
Comprehensive total benefits and rewards