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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Epic applications and training program development, ensuring high-quality instructional materials and effective user support. Proficient in coordinating training delivery methods and maintaining strong relationships with stakeholders.
Highest-signal resume keywords
Epic Application ExpertiseTraining Program DevelopmentUser Support CoordinationProject Management ExperienceEpic Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer-Based Software TrainingCurriculum DevelopmentWorkflow DesignTraining Environment MaintenanceInstructional Best Practices
Soft Skills
CommunicationRelationship BuildingCoaching
Tools & Technologies
WebExLearning Management Systems
Certifications & Qualifications
Epic Certification
Industry Keywords
Healthcare TrainingUser Proficiency ProgramsTraining Facility Management
About the role
Key responsibilities & impact- Serve as the content expert for assigned Epic application(s) and master Piedmont-specific workflows
- Develop and lead implementation of training programs and associated materials
- Coordinate with Principal Trainers for applications sharing end-user workflows
- Meet initial and ongoing training needs and support usability/proficiency programs
- Deliver training through classroom, web-based learning, WebEx, one-on-one coaching, and written materials
- Match content, curriculum, and methods to users’ roles and workflows
- Maintain training content and curriculum quality and stay current with instructional and application best practices
- Participate in go-live events, provide direct training, and deliver on-site or remote user support
- Build, test, and maintain training environments aligned with production environments
- Participate in workflow design and system build within the application workgroup
- Assist with application training strategies, policies, procedures, course content, scheduling, education, and certification management
- Assist with training facility management, including construction, technical infrastructure, and delivery devices
- Establish and maintain business relationships with Piedmont coworkers, physicians, and Epic application users
Requirements
What you’ll need- Bachelor’s Degree in business administration, computer technology or science, or a closely related field is Required; or four (4) years of relevant work experience in lieu of degree, in addition to the experience requirement
- 3 years of progressively responsible professional work experience providing computer-based software training, support, project management, or a closely related field Required; or seven (7) years of such experience in lieu of degree
- Appropriate Epic certification must be successfully obtained for the assigned area within 90 days Required