Partner Solutions Engineer

Pindrop

. Help strategic partners understand, position, and demonstrate Pindrop’s value within their platforms and customer conversations .

Posted 10/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enabling partners through tailored demos, value messaging, and integration guidance within CCaaS platforms. Proficient in translating technical capabilities into clear narratives and facilitating effective customer-facing interactions.

Highest-signal resume keywords

Sales EngineeringCCaaS PlatformsAPI IntegrationsTechnical ConsultingPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptPythonAPI IntegrationDemo DevelopmentValue Narrative Creation

Soft Skills

FacilitationCoachingCommunicationProblem-Solving

Tools & Technologies

Five9GenesysNICEAmazon Connect

Industry Keywords

Enterprise SoftwareCustomer-Facing RoleTechnical SellingUse-Case Positioning

Tech Stack

Tools & technologies

CloudJavaScriptPython

About the role

Key responsibilities & impact

Help strategic partners understand, position, and demonstrate Pindrop’s value within their platforms and customer conversations
Work with partner solutions engineering teams to build value narratives and credible contextual demos
Ask questions and recommend best practices connecting customer problems, stakeholders, use cases, and outcomes to Pindrop value stories
Teach partners product functionality, cloud concepts, and integration choices
Build and coach tailored demo flows
Lead enablement and practice sessions on value messaging, use-case positioning, integrations, demo delivery, and customer questions
Prepare partners for customer meetings, platform demos, QBRs, prospecting conversations, and active opportunities
Advise partner technical teams on API placement within CCaaS platforms and adjacent workflows
Create and configure partner demo tenants, sandboxes, and CCaaS environments
Develop reusable demo scripts, use-case plays, talk tracks, setup guidance, and integration documentation
Identify risks in partner-led demos or integrations and coordinate internal support
Partner with Product and Engineering to convert recurring questions, product gaps, and integration needs into field feedback

Requirements

What you’ll need

3+ years in sales engineering, partner engineering, solutions consulting, technical consulting, or a comparable customer-facing technical role in enterprise software
Demonstrated ability to turn technical capabilities into clear value narratives and tailored demos
Experience enabling or coaching technical sellers, partner SEs, or customer-facing technical teams on positioning and demo delivery
Strong facilitation and presentation skills
Strong experience with CCaaS platforms such as Five9, Genesys, NICE, Amazon Connect, or similar ecosystems
Experience supporting or building API integrations in customer- or partner-facing environments
Working knowledge of JavaScript or Python, with enough depth to read, explain, and troubleshoot logic such as Lambda functions in Amazon Connect

Benefits

Comp & perks

Unlimited Paid Time Off (PTO)
Competitive compensation package, including RSUs (Restricted Stock Units) for all employees
Remote-first environment with flexibility and autonomy
Regular team on-sites, company-wide events, and intentional gatherings
Generous health and welfare plans, including one employer-paid employee-only plan
Best-in-class Health Savings Account (HSA) employer contribution
Low-cost vision and dental plans for employees and families
Paid Parental Leave, including birth, adoptive, and foster parents
One year of diaper delivery for a newest family addition
Recurring monthly phone and internet allowance
Enhanced fertility and GLP-1 benefits
Annual Learning & Development stipend for professional growth, skill-building, certifications, and continued education