Senior Director, People Operations

Pindrop

. Lead the design, documentation, and maintenance of HR Operations SOPs .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $200,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive HR Operations expertise with a focus on process optimization, compliance management, and payroll administration. Proven ability to lead teams, implement HRIS solutions, and partner effectively across departments to drive organizational growth.

Highest-signal resume keywords

HR Operations LeadershipUKG Ready OptimizationPayroll AdministrationCompliance ManagementHRIS Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR OperationsProcess AutomationSOP DevelopmentPayroll ManagementBenefits AdministrationCompliance TrainingHRIS ConfigurationData IntegrityInternational Benefits ProgramsImmigration Program Management

Soft Skills

Team LeadershipCollaborationCommunication

Tools & Technologies

UKG ReadyAI-Enabled HR Tools

Certifications & Qualifications

PHRSPHRSHRM-CPSHRM-SCP

Industry Keywords

Compliance Audits401k AdministrationMulti-State ComplianceCustomer ComplianceTotal Rewards Communication

About the role

Key responsibilities & impact

Lead the design, documentation, and maintenance of HR Operations SOPs
Build scalable, auditable process infrastructure and lead continuous improvement
Automate HR processes and own the intersection of HR technology and process
Partner with Finance, Legal, IT, Security, HRBPs, and external auditors
Own UKG Ready optimization, configuration, workflows, integrations, data integrity, training, and reporting
Oversee domestic and international payroll, including merit cycles and bonus calculations
Own domestic and international benefits programs, renewals, carrier negotiations, cost modeling, and 401k administration
Oversee state and federal compliance, immigration, customer compliance audits, benefit audits, and compliance training
Direct pre-employment operations and onboarding governance
Lead, develop, and grow the HR Operations team

Requirements

What you’ll need

7+ years of progressive HR Operations experience
At least 5 years in a senior leadership role at a scaling technology company
Deep, hands-on HRIS expertise; UKG Ready experience strongly preferred
Experience implementing, configuring, and optimizing an HRIS
Proven ownership of payroll, multi-state compliance, benefits administration, international benefits programs, and 401k plan administration
Direct experience managing immigration programs including H-1B and green card sponsorships
Experience managing external audits, including 401k audits, customer compliance audits, and state/federal regulatory filings
Track record of building compliance training programs
Experience partnering with Finance, Legal, and IT
Strong SOPs discipline
Experience at a company scaling for growth strongly preferred
Familiarity with AI-enabled HR tools strongly preferred
Experience designing total rewards communication strategies strongly preferred
PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred but not required

Benefits

Comp & perks

Annual discretionary bonus
Medical, dental, vision, 401k, life, disability, and ancillary benefits
International benefits programs
Total rewards communication covering compensation and benefits