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Pindrop

Senior Production Support Engineer

Pindrop

. Serve as a subject matter expert for Pindrop's platform, APIs, integrations, and customer environments .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting complex production issues, API integrations, and customer environments while effectively collaborating with cross-functional teams. Proficient in monitoring production health and driving improvements in tooling and support processes.

Highest-signal resume keywords
Production Support ExperienceRESTful APIs KnowledgeCloud Platforms (AWS, GCP)Linux and SQL ProficiencyTechnical Escalation Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
API IntegrationTroubleshootingRoot Cause AnalysisScriptingMonitoring ToolsIncident ManagementApplication Logs InvestigationNetworking FundamentalsVoIP TechnologiesTLS/SSL Knowledge
Soft Skills
Strong CommunicationMentoring SkillsDocumentation Skills
Tools & Technologies
PostmanCURLTicketing ToolsAutomation Tools
Industry Keywords
Technical Support EngineeringProduction IncidentsSev1 IncidentsCustomer Cases

Tech Stack

Tools & technologies
AWSCloudDNSGoogle Cloud PlatformLinuxSQLTCP/IPVoIP

About the role

Key responsibilities & impact
  • Serve as a subject matter expert for Pindrop's platform, APIs, integrations, and customer environments
  • Troubleshoot complex production issues and API integration challenges, including authentication, connectivity, and configuration
  • Own critical escalations and lead technical investigations during Sev1 incidents
  • Collaborate with Engineering, Product, and Customer Success to resolve issues and support successful deployments
  • Conduct root cause analysis, identify recurring issues, and drive long-term improvements
  • Monitor production health and recommend improvements to tooling, automation, and support processes
  • Mentor engineers and maintain technical documentation, runbooks, and troubleshooting guides
  • Participate in on-call rotations, including after-hours support as needed
  • Manage customer cases, API integration issues, and production incidents
  • Contribute improvements to troubleshooting practices, documentation, and support processes

Requirements

What you’ll need
  • 7+ years of experience in Production Support, Application Support, Technical Support Engineering, or a related role
  • Strong knowledge of RESTful APIs, API integrations, HTTP/HTTPS, authentication, and troubleshooting tools such as Postman or cURL
  • Experience with cloud platforms such as AWS or GCP
  • Working knowledge of Linux, SQL, relational databases, and scripting
  • Experience investigating application logs, production issues, and complex system behavior
  • Familiarity with monitoring, ticketing, and incident management tools
  • Proven ability to independently troubleshoot complex issues and manage technical escalations
  • Strong communication, documentation, and mentoring skills
  • Understanding of VoIP technologies and SIP (nice to have)
  • Knowledge of networking fundamentals, including TCP/IP, DNS, and TLS/SSL (nice to have)
  • Experience with monitoring, observability, or automation tools (nice to have)

Benefits

Comp & perks
  • Competitive compensation, including equity for all employees
  • Unlimited Paid Time Off (PTO)
  • Company-wide rest days
  • Generous health and welfare plans, including an employer-paid employee-only option
  • Employer HSA contributions
  • Vision and dental coverage for you and your family
  • Employer-provided life and disability insurance
  • Paid parental leave (equal for all parents)
  • One year of diaper delivery for new parents
  • Identity protection through Norton LifeLock
  • Monthly phone and internet allowance
  • One-time home office allowance
  • Remote-first work environment
  • Company holidays
  • Annual professional development and learning stipend
  • Choice of Apple MacBook Pro
  • 401(k) with competitive company match
  • Wellness program, including EAP and 24/7 telemedicine