Customer Support Consultant, English, Thai

Pinewood.AI

. Provide remote customer support to dealership clients across Thailand and the broader region after implementation.

Posted 10/27/2026full-timeBangkok • ThailandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in remote customer support, particularly in diagnosing and resolving system issues while maintaining a customer-centric approach. Proficient in managing support tickets and contributing to information security strategies within the automotive or SaaS sectors.

Highest-signal resume keywords

Fluent In Thai And EnglishCustomer Support ExperienceTroubleshooting And Diagnostic SkillsTime ManagementExperience With Pinewood.AI System

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportTroubleshootingTicket ManagementSystem DiagnosisKnowledge Base Maintenance

Soft Skills

Attention To DetailContinuous Improvement MindsetMentoring

Industry Keywords

SaaSITAutomotiveDealership EnvironmentInformation Security

About the role

Key responsibilities & impact

Provide remote customer support to dealership clients across Thailand and the broader region after implementation.
Support customers via phone, email, and calls.
Diagnose and resolve system issues in a timely, professional, customer-centric manner.
Log, monitor, and manage support tickets through resolution, escalating when necessary.
Maintain and build Pinewood’s internal knowledge base.
Provide feedback to internal teams on recurring issues and system improvements.
Assist and mentor new team members.
Provide occasional onsite customer support as required.
Work within customer working times, including occasional weekend and bank holiday support on a rolling pattern.
Contribute to the organisation's information security strategy, protecting sensitive data, complying with relevant regulations, managing risk, and following established security measures.

Requirements

What you’ll need

Fluent in both Thai and English.
At least 1 year of experience in a customer support/helpdesk environment, ideally within SaaS, IT, or automotive sectors.
Strong troubleshooting and diagnostic skills.
Experience working in a dealership environment or with the Pinewood.AI system is a major plus.
Strong time management and ability to prioritize a dynamic workload.
Attention to detail and continuous improvement mindset.
Level education or equivalent work experience; a degree in IT, Software, or Automotive-related fields is beneficial but not essential.
Genuine interest in technology, automotive operations, and customer success.

Benefits

Comp & perks

Full on-the-job training and continuous learning opportunities.
Flexible remote working environment.
Competitive salary and career progression potential.
Work with leading automotive technology shaping the future of dealerships.