Project Manager

Pinewood.AI

. Maintain a register of customer concerns, ensuring timely follow-ups, clear communication, and effective resolution .

Posted 10/27/2026full-timeCape Town • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, customer engagement, and product implementation, ensuring alignment with business objectives and enhancing user experience. Proficient in managing project timelines, budgets, and stakeholder communication while fostering a culture of continuous improvement.

Highest-signal resume keywords

Project ManagementProduct Management PrinciplesJiraAsanaCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProduct Management PrinciplesSoftware Development LifecycleProject DocumentationImplementation Project Management

Soft Skills

Organizational SkillsProblem-SolvingAnalytical AbilitiesCommunication SkillsInterpersonal Skills

Tools & Technologies

JiraAsanaTrello

Industry Keywords

Customer ExperienceContinuous ImprovementStakeholder CommunicationProject Delivery FrameworksGovernance Standards

About the role

Key responsibilities & impact

Maintain a register of customer concerns, ensuring timely follow-ups, clear communication, and effective resolution
Collaborate with cross-functional teams to address customer issues and communicate feedback to relevant stakeholders
Oversee discovery and initial setup phases of new customer implementations and projects for existing customers across Africa
Lead implementation projects from initiation to closure, aligning with customer requirements and business objectives
Act as the Product Subject Matter Expert (SME) throughout implementation projects
Establish consistent project delivery frameworks, governance, and quality standards with other Project Managers
Facilitate product training sessions for customers and internal teams
Manage project timelines, budgets, risks, and customer expectations
Liaise between Customer Operations and internal departments on customer concerns and initial implementation stages
Provide project progress updates and performance reports to senior leadership and stakeholders
Maintain communication with customers throughout implementation, training, and delivery
Oversee customer-facing updates, documentation, and announcements
Gather post-implementation feedback to improve the product, customer experience, and delivery processes
Maintain project documentation, including scopes, timelines, and change controls
Establish and implement project management, customer engagement, and delivery best practices
Lead project reviews, document lessons learned, and implement continuous improvement initiatives
Coach, mentor, and support team members in project delivery and management practices
Implement innovative project management approaches to improve efficiency, consistency, and scalability

Requirements

What you’ll need

Bachelor’s degree in Business, Project Management, or a related field
Strong understanding of product management principles and the software development lifecycle
Proficient in project management tools (e.g., Jira, Asana, Trello)
Excellent organizational skills and attention to detail
Strong problem-solving and analytical abilities
Exceptional communication and interpersonal skills, with the ability to work effectively with a variety of stakeholders
Ability to manage multiple projects simultaneously in a fast-paced environment
Customer-focused mindset with a passion for enhancing user experience
Proactive and self-motivated, with a strong sense of ownership and accountability
Adaptable and open to feedback, with a continuous improvement attitude
Occasional travel to meet with dealers, partners, and manufacturers for insight gathering, feedback, and validation (SA, Africa, UK)