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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on diagnosing and resolving queries efficiently. Possesses a keen attention to detail and the ability to manage time effectively while contributing to team knowledge and supporting junior members.
Highest-signal resume keywords
Customer Support ExperienceTime Management SkillsAttention To DetailProblem-Solving AbilityExperience In SaaS
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceHelpdesk SupportTicket LoggingKnowledge Base DevelopmentAutomotive Industry KnowledgeIT Industry KnowledgeNon-Scripted Support ExperiencePinewood.AI System FamiliarityA Level EducationBachelor's Degree In Computing
Soft Skills
Relationship BuildingCommunication SkillsInquisitive Mindset
Industry Keywords
RetailAutomotiveSaaSDealership ExperienceCustomer Needs Understanding
About the role
Key responsibilities & impact- Provide customer service to clients via phone, email, and webchat
- Diagnose and resolve customer queries in a timely and professional manner
- Develop relationships with stakeholders across the business
- Communicate product-related issues to the relevant team
- Log and investigate outstanding tickets
- Contribute to and help develop Pinewood’s internal knowledge base
- Provide support to more junior team members as knowledge grows
- Work a three-shift rota: 8:00am–4:30pm, 9:00am–5:30pm, and 10:30am–7:00pm
- Work occasional weekends and bank holidays on a rolling shift pattern
Requirements
What you’ll need- Strong customer support background either in Retail or Automotive
- Strong time management skills with an ability to prioritise your workload
- Strong attention to detail and ability to think outside of the box
- A Level education OR equivalent in work experience
- Interest in the IT or Automotive industry
- At least 1 year of previous experience in a non-scripted customer helpdesk role is desirable
- Experience in SaaS, IT, or the Automotive industry is preferable
- Experience of working in a dealership, or previous experience with the Pinewood.AI system, is highly beneficial but not essential
- Bachelor's degree in a Computing or Software-related field is beneficial but not essential
- Ability to understand customer needs
- Inquisitive mindset and problem-solving ability
Benefits
Comp & perks- A competitive starting salary of £25,000 per annum
- 5% stakeholder bonus scheme
- Share scheme
- Hybrid working
- 25 days holiday plus all UK bank holidays
- 4x life assurance
- Enhanced family-friendly leave – 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
- Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
- Regular 1-2-1s and career development opportunities
- Cycle to Work scheme – save up to 40% on bikes and accessories through salary sacrifice
- Eyecare vouchers – free eye test and contribution towards prescription glasses
- Regular social events
- Employee recognition and awards
- Exclusive Gym membership
- On-the-job training
- Flexible work environment
- Opportunity to develop a long-term career