Revenue Cycle Service Manager

Pinnaql

. Serve as the primary point of contact for day-to-day issue resolution and escalation .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client communication and relationship management, with a strong focus on revenue cycle management and performance improvement. Proven ability to analyze KPIs and drive client satisfaction and retention through strategic initiatives.

Highest-signal resume keywords

Revenue Cycle ManagementClient CommunicationKPI Monitoring and AnalysisStrategic Initiative LeadershipEMR/EHR Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI ImprovementClaims Processing ProceduresAccount Performance AnalysisBusiness DevelopmentClient Policy Creation

Soft Skills

Client-Focused ApproachStrong Work EthicConsultative CommunicationRelationship BuildingProblem Solving

Tools & Technologies

EClinicalWorksDaily Tracker

Industry Keywords

Physician Revenue Cycle ManagementThird-Party BillingService DeliveryClient SatisfactionRetention Strategies

About the role

Key responsibilities & impact

Serve as the primary point of contact for day-to-day issue resolution and escalation
Communicate with company-assigned teams and client contacts through email, calls, and meetings
Address real-time claim-level challenges and escalated issues
Act as a subject matter expert to drive quality and performance integrity
Support the Client Relationship Manager and third-party vendor as part of the service delivery team
Coordinate client meetings and maintain agendas and meeting notes when required
Participate in internal client calls with the company and vendor
Provide vendor guidance regarding client communication, policies, and protocols
Manage day-to-day issue resolution and escalate larger challenges according to established processes
Use client data, performance results, and KPIs to monitor performance and drive proactive communication and KPI improvement
Identify and understand client-level KPI outliers
Support client satisfaction and retention
Serve as a subject matter resource for client and company KPIs and leadership objectives
Monitor the Daily Tracker for assigned clients
Monitor action plan results and Red Flag Action Plans
Partner with the Client Relationship Manager to drive client behavioral changes that improve performance
Initiate At-Risk Accounts as appropriate
Ensure client issues are addressed and resolved accurately and promptly
Complete ticket assignments and initiate tickets for identified issues
Create client policies as needed
Identify innovative solutions and new revenue opportunities supporting clients’ goals

Requirements

What you’ll need

Experienced revenue cycle professional
Strong operational knowledge
Client-focused, consultative approach
Experience with all facets of client communication, including email, proposals, telephone calls, and virtual and in-person meetings
Demonstrated commitment to excellent service for both internal and external clients
Proven track record of driving strategic initiatives, leading teams, and achieving high-performance results
Experience working as part of an account team focused on revenue and margin growth, client satisfaction, and client retention
Experience monitoring and analyzing account performance
Background in physician revenue cycle management and practice management
Demonstrated ability to build and maintain strong, long-term client relationships
Practical business development experience
Knowledge of third-party billing and claims processing procedures
Strong work ethic
EMR/EHR experience required
eClinicalWorks experience preferred
Ability to travel up to 25% to client sites based on business needs

Benefits

Comp & perks

Competitive salary
Bonus potential
Medical insurance
Dental insurance
Vision insurance
Life insurance
Paid time off and holidays
Sabbatical opportunities
Parental leave
Remote work opportunity
Up to 25% travel to client sites based on business needs