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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills to effectively interact with internal and external customers while managing claims and quality issues. Proficient in Microsoft Office and possesses strong analytical and organizational abilities to minimize claims exposure and enhance service quality.
Highest-signal resume keywords
Claims ManagementMicrosoft Office ProficiencyAnalytical SkillsInterpersonal CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationData AnalysisDocument AuditingTyping SkillsDock Check Procedures
Soft Skills
Verbal CommunicationWritten CommunicationProblem SolvingFlexibilityInterpersonal Skills
Industry Keywords
Delivery OperationsCustomer ServiceQuality AssuranceShipping LogisticsClaims Reporting
Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Communicate with internal and external customers regarding shortages, damages, driver problem calls, pickup calls, tracing, proof of delivery, rates, and claims issues
- Perform a thorough daily dock check and itemize shipments or pieces remaining on the dock that need to move or be investigated
- Attend weekly shift meetings and discuss over, short, and damage issues with employees
- Thoroughly review the weekly Claims Report and rebut claims that should not be paid
- Communicate daily with the Terminal Manager and supervisors regarding quality issues and high-value exceptions and claims
- Audit bills of lading, delivery receipts, and operations movement documents for notation errors
- Share documentation errors with the Terminal Manager for tracking on the CPPA Tracking log
- Minimize company claims exposure through investigation and communication with customers and employees
- Train and educate workers and supervisors through shift meetings to minimize claims
- Communicate with customers regarding SL&C trailers and other issues affecting next-day freight delivery
- Investigate service quality, damages, and shortages, and take action to rectify or prevent similar issues
Requirements
What you’ll need- Command of English language to communicate effectively with internal and external customers
- Must possess excellent interpersonal, verbal and written communication skills
- Previous claims experience is a plus, but not necessary
- Strong analytical, problem solving, and organizational skills are required
- Must be competent and proficient in Microsoft Office Software products
- Must possess strong typing skills
- Ability to react to change productively and handle other essential tasks as assigned
- Ability to work flexible hours
- Must be able to work with little or no supervision
- Potential candidates must be able to endure a noisy, dirty and quick paced environment with many interruptions
- Flexibility with changing job duties
- Must be physically able to endure year-round weather conditions
- Ability to lift up to 25 pounds or exert up to 10 pounds of force
- Close visual acuity required for preparing and analyzing data and figures, viewing computer terminal, and extensive reading
- Manual dexterity regularly required, including fingering, grasping, and typing
- Talking and hearing required to communicate with and listen to others
Benefits
Comp & perks- Competitive pay
- Excellent benefits including medical insurance with no weekly premiums, dental, vision, 401(k) and profit sharing
- Paid time off and holidays
- A respectful, people first work environment
- Well-maintained equipment & modern facilities
- No weekend hours and minimal overtime required