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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing customer support through various digital channels, ensuring clear communication and effective problem-solving to enhance customer satisfaction and loyalty. Possesses strong organizational skills to manage multiple tasks while contributing to process improvements.
Highest-signal resume keywords
Customer Service ExperienceDigital Support ProficiencyExcellent Communication SkillsProblem-Solving AbilityOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportDigital CommunicationIssue ResolutionDocumentationProcess Improvement
Soft Skills
EmpathyResilienceFlexibilityCustomer-FocusedResults-Oriented
Tools & Technologies
Online ChatWhatsAppEmailReclame Aqui
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Customer SatisfactionCustomer LoyaltyMulti-Channel SupportService Improvement
About the role
Key responsibilities & impact- Provide customer support and assistance through multiple service channels, including online chat, WhatsApp, email, Reclame Aqui, and other digital platforms.
- Respond to customer inquiries clearly, accurately, and courteously, always striving to exceed their expectations.
- Identify and resolve customer issues efficiently and effectively, ensuring satisfaction and loyalty.
- Record and document all customer interactions to ensure appropriate and consistent follow-up.
- Collaborate with other internal teams to resolve complex customer issues and ensure an integrated, seamless experience.
- Contribute to the continuous improvement of customer service processes by providing relevant feedback and suggestions.
Requirements
What you’ll need- Previous experience in customer service, preferably with a focus on digital support, including online chat, WhatsApp, email, Reclame Aqui, and other channels.
- Excellent written and verbal communication skills, with the ability to convey information clearly, courteously, and empathetically.
- Ability to solve problems quickly and effectively, demonstrating resilience and the ability to handle challenging situations.
- Customer-focused and results-oriented, with the ability to understand customer needs and seek solutions that meet their expectations.
- Strong organizational skills and the ability to manage multiple tasks simultaneously while maintaining high standards of quality and productivity.
- Flexibility to work on a hybrid schedule, including working in the office two or three times per week.
- Preferred: Bachelor’s degree completed.
Benefits
Comp & perks- Flash flexible benefits card, with a monthly allowance of BRL 815
- Salary advance
- Transportation allowance or mobility benefit
- One day off during your birthday month
- Biweekly social events — #Quintou!
- Bradesco Saúde health insurance
- Care Plus dental insurance
- Prudential life insurance
- Wellhub
- TotalPass
- Childcare assistance
- Extended maternity leave: 180 days
- Extended paternity leave: 30 days
- Extended parental leave: 120 days
- Sesc SP membership
- Quick massage
- Pitzi Total Protection
- Assistance with Leapfone enrollment
- Assistance with enrolling in Pitzi mobile phone and product plans
- Annual bonus