IT Manager

Pivotal Health

. Serve as the first point of contact for IT support in person in NYC and remotely for other employees .

Posted 9/30/2026full-timeWilliamsburg • New York • United StatesSeniorLead💰 $130,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT support and operations, with a strong focus on managing hardware and software for macOS and Windows environments. Proficient in administering tools like Google Workspace, Slack, and FreshService while ensuring compliance and effective vendor management.

Highest-signal resume keywords

IT Support ExperienceGoogle Workspace AdministrationMacOS and Windows SupportVendor ManagementHelp Desk Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportHardware TroubleshootingSoftware TroubleshootingDevice ComplianceConference Room Technology ManagementMDM ToolsHelp Desk PlatformsApplication Access ManagementInventory ManagementOnboarding and Offboarding

Soft Skills

Problem SolvingCommunicationCollaborationOrganizational SkillsCustomer Service

Tools & Technologies

FreshServiceGoogle WorkspaceSlackZoomMicrosoft 365RipplingAsanaLinearGitHubNeat Bar/Pad

Industry Keywords

IT OperationsRegulated EnvironmentsSOC 2HIPAAFast-Growing Companies

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Serve as the first point of contact for IT support in person in NYC and remotely for other employees
Own the FreshService help desk, establish Slack-based triage, create self-service documentation, troubleshoot macOS and Windows hardware and software, and track recurring issues
Manage onboarding, offboarding, employee accounts, and application access through Rippling
Partner with People Ops on the new-hire pipeline and device timing
Purchase and provision laptops, monitors, and peripherals
Maintain device inventory and office spare-hardware records
Plan hardware needs against the hiring plan
Maintain conference room technology across New York and Los Angeles, including daily room checks
Support Zoom and Google Meet and standardize meeting rooms on one platform
Maintain office networking and Wi-Fi with the network vendor
Act as the on-site technology lead for the new NYC office
Administer Google Workspace, Slack, Zoom, Notion, Microsoft 365, Asana, Linear, and GitHub
Manage software licenses, monitor usage, and conduct regular access reviews
Manage outsourced IT and other IT vendors, deciding what to handle internally and what to escalate
Partner with the Security Platform team on device compliance, access reviews, and security awareness rollouts

Requirements

What you’ll need

8+ years in IT support or IT operations
Meaningful experience as the go-to IT person in a professional office
Experience at small or mid-sized, fast-growing companies, ideally with more than one office
Hands-on experience supporting macOS and Windows
Experience administering Google Workspace and Slack
Experience running conference room and AV setups, such as Neat Bar/Pad or Logitech
Experience managing IT vendors and hardware purchasing
Ability to administer Rippling, Okta, or Microsoft 365 is an extra-credit qualification
Experience with MDM tools such as Jamf, Kandji, or Intune is an extra-credit qualification
Experience with help desk platforms such as FreshService, Jira Service Management, or Zendesk is an extra-credit qualification
Experience supporting regulated environments such as healthcare, SOC 2, or HIPAA is an extra-credit qualification
Must be authorized to work in the United States without current or future employer sponsorship
Must be willing to come into the office up to three times per week if living in an office location

Benefits

Comp & perks

Competitive compensation, including equity
Full health, dental, and vision coverage
Retirement savings plan through 401(k)
Flexible time off
Opportunities for company-wide connection and events