Senior Implementation Manager

Pivotal Health

. Own client implementations end-to-end from Sales handoff through kickoff, SFTP and claims data setup, configuration, launch readiness, go-live, and handoff to Client Success .

Posted 10/1/2026full-timeRemote • New York • United StatesSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end client implementations, including SFTP configuration, data validation, and stakeholder coordination. Proven ability to lead complex health system rollouts and improve implementation processes through automation and documentation.

Highest-signal resume keywords

Client Implementation ManagementSFTP File TransfersEHR IntegrationsHealthcare Solutions DeliveryProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ConfigurationData ValidationProcess ImprovementAutomation InitiativesClaims Data Formats

Soft Skills

Clear CommunicationSound JudgmentStakeholder CoordinationAnticipating IssuesDriving Follow-Through

Tools & Technologies

AsanaHubSpotMetabaseBigQuerySQL

Industry Keywords

Healthcare ClientsHealth System ImplementationsRevenue CycleProvider OrganizationsOperational Solutions

Tech Stack

Tools & technologies

BigQuerySQL

About the role

Key responsibilities & impact

Own client implementations end-to-end from Sales handoff through kickoff, SFTP and claims data setup, configuration, launch readiness, go-live, and handoff to Client Success
Independently manage project plans, timelines, dependencies, and launch readiness
Configure SFTP access and client settings, confirm claims file receipt, and perform initial file validation
Partner with Engineering on pipeline enablement, ingestion failures, and advanced troubleshooting
Manage physician group implementations and complex health system rollouts
Run kickoffs, working sessions, status updates, and client communications
Set time-to-value timelines and address blockers before they affect launch schedules
Coordinate training and readiness checks and document configuration, data requirements, open items, and key contacts
Partner with Product, Engineering, Sales, and Client Success to resolve dependencies
Identify recurring issues, recommend process improvements, update documentation, and implement agreed changes
Partner with the Implementation Lead on complex health system implementation approaches and independently manage day-to-day delivery
Help automate manual implementation processes

Requirements

What you’ll need

4+ years of experience in implementation, onboarding, solutions delivery, or project management with direct ownership of client engagements
Experience working in a startup or similarly fast-paced environment, with comfort adapting to evolving processes and priorities
Hands-on experience with SFTP file transfers, implementation configuration, and initial data or file validation
Demonstrated ability to independently manage multiple implementations, lead client calls, anticipate issues, and drive follow-through
Clear, professional communication and sound judgment when managing client expectations, coordinating stakeholders, and escalating risks
Enthusiasm for an individual contributor role on an early-stage team
Experience implementing technology or operational solutions for healthcare clients
Health system implementations involving IT, revenue cycle, and finance stakeholders
Experience working with provider organizations or revenue cycle partners
EHR integrations (e.g., Epic) and technical discussions with engineering teams
Familiarity with 835/837 claims data formats or healthcare reimbursement workflows
Experience improving implementation documentation, templates, or workflows, including contributing to automation initiatives
Proficiency with Asana, HubSpot, Metabase, BigQuery, SQL, or AI productivity tools
Must be authorized to work in the United States without current or future employer sponsorship

Benefits

Comp & perks

Competitive compensation, including equity
Full health, dental, and vision coverage
Retirement savings plan through 401(k)
Flexible time off
Opportunities for company-wide connection and events
Remote work arrangement