Client Care Specialist

PJI Law, PLC

. Answer incoming calls within 5 seconds using established call scripts and workflows .

Posted 10/20/2026full-timeRemote • South AfricaMid-LevelSenior💰 $850 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and communication skills while managing client interactions through calls, SMS, and email. Proficient in using CRM systems and technology to document interactions and meet performance targets.

Highest-signal resume keywords

Customer Service ExcellenceFluent In U.S. EnglishOutbound Calling ExperienceCRM Documentation SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Script AdherencePerformance Target AchievementEmail CommunicationSMS ManagementTechnology Learning Ability

Soft Skills

EmpathyProfessionalismGrowth MindsetFocus While Working IndependentlyExcellent Phone Etiquette

Tools & Technologies

Windows 11CRM SoftwareQuality Headset With MicrophoneWebcamEthernet Connection

Industry Keywords

Client InteractionMembership RenewalReferrals5-Star ReviewsUninterrupted Power Supply

About the role

Key responsibilities & impact

Answer incoming calls within 5 seconds using established call scripts and workflows
Provide a warm, empathetic, and professional experience for every caller
Meet daily performance targets, including outbound calls, call times, hold times, and missed-call percentage
Manage SMS and email communications using approved templates and established service standards
Document every client interaction, call, and disposition accurately in the CRM
Refer prospective clients to appropriate resources when the firm cannot assist
Own a specialty business area, such as the AI receptionist, referrals, web inquiries, SMS, or outbound client calls
Make outbound calls to renew memberships, identify additional legal needs, and connect clients with trusted partners
Ask satisfied clients for 5-star reviews
Collaborate with team members to ensure an outstanding client experience

Requirements

What you’ll need

No legal experience required
Fluent in spoken and written U.S. English
Outstanding customer service and communication skills
Comfortable making outbound calls and asking clients for renewals, referrals, and reviews
Excellent phone etiquette
Exceptional grammar, spelling, and attention to detail
Ability to learn new technology quickly
Ability to remain focused while working independently from home
Growth mindset and willingness to welcome feedback
Computer with Windows 11 or newer
16 GB RAM minimum
500 GB SSD or larger
Intel Core i5 10th Generation processor or equivalent minimum
External mouse
Webcam
Quality headset with microphone
UPS or inverter for uninterrupted power
Fiber or equivalent internet connection with minimum 100 Mbps, uncapped service, and Ethernet connection
Full-time availability during U.S. Eastern Time business hours, Monday–Friday

Benefits

Comp & perks

$850 USD monthly salary
Uncapped bonus opportunities
8 Paid Holidays
Paid Time Off (PTO)
Comprehensive training
Ongoing professional development
Career growth opportunities
Supportive international team
Fully remote work
Fun team events
Team-oriented culture and positive work environment